Tina Javid
Richmond Hill,ON
Summary
Motivated Individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Ultraviolet
10.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Representative
Royal LePage
11.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Project Coordinator
Canadian Viewpoint
01.2018 - 10.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
Education
Bachelor of Arts - Psychology
York University
Toronto05.2020
Skills
- Hospitality Service Expertise
- Customer Care
- Speech Clarity
- Invoice Preparation and Processing
- Time Management
- Persuasion
- Critical Thinking
Languages
English- Fluent
German-Fluent
Farsi-Fluent
Timeline
Server
Ultraviolet
10.2021 - 07.2023
Customer Service Representative
Royal LePage
11.2019 - 10.2021
Project Coordinator
Canadian Viewpoint
01.2018 - 10.2019
Bachelor of Arts - Psychology
York University
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