TINA HOPKINS
Granite Bay
Summary
Seeking a position within a reputable company so that I can gain experience in the high-end industry.
Leadership oriented and over 19 years of experience in sales. Retail, medical and beauty sales. I love working with people and driven.
Overview
20
20
years of professional experience
4020
4020
years of post-secondary education
Work History
Owner
Motsy beauty Lounge
02.2019 - Current
- Lash specialist and Education trainer
- Resolve inquiries online, via email, live chat and phones
- Emailed Kaiser Liaisons for Apria patients
- Handle all customer inquiries online, via email, live chat and phone
Quality Assurance specialist
Apria Health Care
04.2012 - Current
- Handle all customer inquiries online, via email, live chat and phones
- Emailed Kaiser Liaisons for Apria patients
- Run and send out invoices.
- Placed orders
- Initiate tracking of lost packages through UPS and initiate proof of delivery activities.
- Processing returns and assigning RMAs
Customer service
Xara Soccer
05.2010 - 04.2012
- Handle all customer inquiries online, via email, live chat and phones
- Help with outside sales reps with new deals, orders, stock check etc.
- Run and send out invoices.
- Placed orders
- Initiate tracking of lost packages through UPS and initiate proof of delivery activities.
- Processing returns and assigning RMAs
- Sent out replacements on damaged/defective merchandise
Front End Supervisor
Michales Arts & craft store
Costa Mesa
03.2006 - 03.2010
- Supervised front end operations to ensure smooth customer transactions.
- Trained new employees on cash handling and customer service best practices.
- Managed scheduling and staffing to maintain optimal front end coverage.
- Coached, disciplined, directed and monitored staff and provided situational leadership when needed.
- Daily store office opening/closing functions.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Education
Toni & Guy Cosmetology school
Costa Mesa, CAEl paso Community college
El paso, TXSkills
- Team leadership & staff supervision
- Daily store operations management
- Sales Performance & Customer Engagement
- Conflict Resolution & Problem Solving
- Inventory control & stock replenishment
- Bilingual communication (if applicable)
Hobbies and Interests
- Reading
- Exercise
- Spending time with family
Awards & Recognition
- 2026 Caught in the act Award
- 2017 Job well done for up and beyond over achiever award
- 2016 Recognition for going up and beyond for the company
Timeline
Owner
Motsy beauty Lounge
02.2019 - Current
Quality Assurance specialist
Apria Health Care
04.2012 - Current
Customer service
Xara Soccer
05.2010 - 04.2012
Front End Supervisor
Michales Arts & craft store
03.2006 - 03.2010
Toni & Guy Cosmetology school
El paso Community college