Tina Holder

• Delivered dynamic presentations at industry conferences, showcasing the company''s commitment to excellence in sales training practices.
• Conducted thorough market research and analysis, incorporating findings into sales strategies and training materials for a competitive edge.
• Fostered strong relationships with external partners such as vendors or clients through effective communication during joint training initiatives.
• Streamlined training processes by incorporating technology and innovative teaching methods for increased efficiency and engagement.
• Created engaging role-playing scenarios that simulated real-world sales situations for skill-building exercises.
• Enhanced sales skills of employees through personalized coaching sessions and hands-on workshops.
• Managed recruitment, training and development for highly effective sales team.
• Developed and led group training courses to align with corporate sales and service goals.

• Maintained consistent guest experience standards.
• Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
• Introduced innovative upselling techniques that resulted in increased revenue from add-on services and amenities.
• Analyzed guest data to identify trends and areas for improvement in service delivery.
• Conducted regular inspections of hotel facilities, ensuring cleanliness, safety, and compliance with brand standards.
• Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
• Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
• Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
• Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Maintained consistent positive customer feedback.

I took this time off from working full time to acquire my Trading Services License through UBC Sauder.

• Increased sales revenue by developing and maintaining strong relationships with key clients.
• Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
• Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
• Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
• Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
• Improved customer satisfaction by providing exceptional product knowledge and technical support.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Established successful account relationships by building rapport and maintaining consistent communication.