Tina Hinojosa Rodriguez
Mira Loma
Summary
Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.
Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Accounts Receivable Medicare/Medi-Cal Collections Supervisor
Supercare
01.2022 - 01.2025
- Supervised collections team, ensuring adherence to policies.
- Analyzed collection reports, identifying trends and recommending strategies to improve performance metrics.
- Monitored team performance, providing feedback and coaching to foster professional development among staff members.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Prepared and delivered performance reviews of 4 collections agents to support continuous improvement of department.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Identified needs and provided training to clarify expectations of collections agents.
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
- Completed bi-weekly payroll for 4 employees.
Accounts Receivable Managed Care Collections Lead
Supercare
01.2017 - 01.2022
- Analyzed collection data to identify trends and inform strategic decision-making.
- Trained and mentored staff on best practices in collections management.
- Served as a subject matter expert on collections matters within the organization, offering guidance to colleagues as needed.
- Analyzed aged receivable reports regularly to prioritize accounts requiring immediate attention.
- Enhanced team performance by providing ongoing training and support to Collections Specialists.
Accounts Receivable Managed Care Collector
Supercare
06.2010 - 01.2017
- Process medical claims, collections on claims with documentation for payments, insure billing ensues in a prompt and timely manner, direct communication with medical groups, ie., Medicare or Medical. Verify and submit DOFR/payer issues, reviews claims to insure correct information is documented including appropriate follow up, Maintain accurate records including documentation, CAP/off CAP contracts and Letter of Agreements, provides support to lead and co-workers with questions regarding collections and patient accounts.
Accounts Receivable/Payable Clerk
Kobelli by Baguette World
05.2002 - 03.2008
- Reviews payroll time sheets to insure compliance with rules and regulations, ensures accuracy of data entry for timekeeping, responsible for accounting support activities including the review and verification of accounting in calculations, full charge of all accounts receivable and payable, verifies company expenses and reconciles discrepancies, prepares and reconciles accounting records and reports
Customer Service/Sales
Express clothing
05.2002 - 01.2003
- Greet customers, assisting customers with purchases, meeting sales goals, cashier, stocking.
Medical Billing DME
Cornerstone Medical Billing
11.1999 - 01.2002
- DME billing, claims processing, insure billing occurs in a timely manner, ensures accurate data entry, resubmissions, denials, insurance verification, ICD/CPT coding, answer questions and assist customer accounts, maintain accurate records including documentation for claims, communicate with Medicare and Medical providers.
Education
Certificate - Medical Billing
UEI College
Baldwin Park, CA06-2008
Skills
- Team oversight
- Staff coaching
- Process improvements
- Aging report creation
- Accounts receivable procedures
- Medical billing collections
- Documentation and reporting
- Company policies enforcement
- Customer issue resolution
- Procurement of equipment
- Goal setting and evaluation
- Accounts receivable management
Certification
- Certificate in Medical Billing and Insurance Coding
- HIPAA, OSHA, CPR Certified
- Super Care Pharmacy, DME Billing (Internship 160 hours)
Timeline
Accounts Receivable Medicare/Medi-Cal Collections Supervisor
Supercare
01.2022 - 01.2025
Accounts Receivable Managed Care Collections Lead
Supercare
01.2017 - 01.2022
Accounts Receivable Managed Care Collector
Supercare
06.2010 - 01.2017
Accounts Receivable/Payable Clerk
Kobelli by Baguette World
05.2002 - 03.2008
Customer Service/Sales
Express clothing
05.2002 - 01.2003
Medical Billing DME
Cornerstone Medical Billing
11.1999 - 01.2002
Certificate - Medical Billing
UEI College