Tina Henry
Port Dover
Summary
Meticulous and hospitable Public Area Attendant with many years of experience keeping public areas spotlessly clean, healthy and safe for guests. Energetic, fast and thorough host with passion for spotting needs and helping people. Committed to keeping public areas so clean and inviting that guests remember, return, and refer others.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Public Area Attendant
Seneca Niagara casino
Niagara Falls
05.2022 - 07.2025
- Maintained cleanliness and organization of public areas throughout the facility.
- Assisted guests by addressing inquiries and providing directions promptly.
- Performed routine inspections to ensure cleanliness standards were met consistently.
- Collaborated with team members to enhance overall guest experience and satisfaction.
- Utilized cleaning equipment safely and effectively to maintain high standards.
- Reported maintenance issues to management for timely resolution and safety compliance.
- Implemented best practices for sanitation in public spaces to promote health safety.
- Ensured compliance with all health codes regarding sanitation standards.
- Responded quickly to requests from guests or other departments promptly.
- Followed safety procedures while operating machinery such as vacuums and buffers.
- Dusted furniture, walls, machines, and equipment in assigned area.
- Maintained cleanliness of public areas, such as lobbies, restrooms, and elevators.
- Provided assistance to guests with luggage when needed.
Cashier
7-ELEVEN
Niagara Falls
04.2022 - 05.2024
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash drawer and balanced funds at the end of each shift.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area consistently.
- Collaborated with team members to address customer needs promptly.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Assistant Manager
Family dollar
Niagara Falls
02.2018 - 09.2021
- Coordinated daily operational activities among staff and departments.
- Assisted in training new employees on company policies and procedures.
- Managed inventory levels to ensure availability of essential supplies.
- Implemented customer service protocols to enhance client satisfaction efforts.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Head Housekeeping Supervisor
Howard Johnsons
Niagara Falls
03.2014 - 10.2018
- Supervised daily housekeeping operations and maintained high cleanliness standards.
- Trained and mentored staff on best practices for efficient cleaning techniques.
- Inspected guest rooms and public areas for compliance with quality standards.
- Coordinated daily schedules for housekeeping staff to optimize workflow.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Managed inventory of cleaning supplies and equipment to ensure availability.
- Implemented safety protocols for the handling of cleaning chemicals and equipment.
- Collaborated with front desk staff to address special guest requests effectively.
- Conducted regular performance reviews for housekeeping staff and provided feedback on their performance.
- Managed and supervised a team of housekeeping staff to ensure quality standards were met.
- Ensured proper use of cleaning supplies by monitoring inventories and ordering necessary items when needed.
- Resolved conflicts between staff members in an effective manner while maintaining good working relationships with all employees.
- Maintained records of employee attendance, hours worked and payroll information.
- Assisted with special projects or events that require additional staffing support from the housekeeping team.
- Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
- Coordinated with other departments such as engineering or front desk personnel to ensure guests needs were met promptly.
- Participated in recruitment process by interviewing potential candidates for open positions within the housekeeping team.
- Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
- Attended meetings with upper management regularly to discuss strategies for improving departmental efficiency.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Provided guidance and support to junior supervisors regarding operational issues or personnel matters.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Education
Niagara Wheatfield
Niagara Falls, NYSkills
- Cleaning standards
- Guest assistance
- Sanitation practices
- Customer satisfaction
- Conflict resolution
- Staff training
- Effective communication
- Problem solving
- Flexibility
- Safety awareness
- Deep cleaning
- Multitasking
- Problem-solving
- Customer service
Timeline
Public Area Attendant
Seneca Niagara casino
05.2022 - 07.2025
Cashier
7-ELEVEN
04.2022 - 05.2024
Assistant Manager
Family dollar
02.2018 - 09.2021
Head Housekeeping Supervisor
Howard Johnsons
03.2014 - 10.2018
Niagara Wheatfield