Tina Ensminger
Concord
Summary
Dynamic and detail-oriented professional with extensive experience at Bay Area Rapid Transit, excelling in passenger assistance and complaint handling. Proven ability to enhance operational efficiency and ensure safety through effective teamwork and quick thinking. Committed to maintaining high standards of cleanliness and professionalism while fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Part Time Employee
Gold Coast Coffee
2006 - 2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Station Agent
Bay Area Rapid Transit
2016 - Current
- Assisted passengers with ticketing and route information to enhance customer service experience.
- Monitored train schedules and platform conditions to ensure safety and efficiency.
- Conducted routine inspections of station facilities to maintain cleanliness and operational standards.
- Collaborated with team members to resolve passenger inquiries and complaints effectively.
- Implemented procedures for emergency situations, ensuring passenger safety during incidents.
- Trained new staff on station operations, enhancing team performance and service quality.
- Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
- Contributed to team success by providing backup support to fellow Station Agents during high-volume periods or staff shortages as needed.
- Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
- Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
- Ensured seamless communication between different departments by relaying pertinent information regarding train delays or service disruptions in a timely manner.
- Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
System Service Worker
Bay Area Rapid Transit
07.2014 - 2016
- Cleaned and sanitized restrooms, break rooms, and common areas to maintain hygiene standards.
- Operated cleaning equipment such as floor scrubbers and vacuums to ensure efficient cleaning processes.
- Monitored inventory of cleaning supplies, restocking as necessary to support operations.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Collaborated with team members to prioritize tasks and achieve objectives effectively.
- Maintained accurate records of cleaning schedules and completed tasks for accountability purposes.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Janitorial Manager
Laval's Restaurant
2010 - 2014
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on menu items and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to enhance productivity and meet peak demand periods.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Established strong communication channels among team members, fostering a positive work environment that encouraged feedback and collaboration.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
Education
High School Diploma -
Alameda High School
Alameda, CASkills
- Safety awareness
- Safety procedures
- Passenger assistance
- Complaint handling
- Incident reporting
- Servicing procedures
- Station cleanliness
- Platform supervision
- Teamwork
- Quick thinking
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Team leadership
- Active listening
- Professionalism
Timeline
System Service Worker
Bay Area Rapid Transit
07.2014 - 2016
Part Time Employee
Gold Coast Coffee
2006 - 2007
Station Agent
Bay Area Rapid Transit
2016 - Current
Janitorial Manager
Laval's Restaurant
2010 - 2014
High School Diploma -
Alameda High School