Tina Enman
French Village
Summary
Assistant team lead with several years of diverse leadership experience in fast-paced manufacturing and retail environments. Customer-focused and professional with intense drive for quality and timeliness. Dedicated to modeling proficient and passionate work and leading productive, engaged teams to peak performance.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
2027
2027
years of professional experience
Work History
Assistant Team Leader
Princess Auto
Saint John
09.2013 - 07.2026
- Achieved promotion to leadership position due to strong work ethic and exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Coordinated daily team schedules to ensure optimal coverage and efficiency in operations.
- Facilitated team meetings to discuss goals, challenges, and operational improvements.
- Communicated with management to relay customer feedback and improve service quality.
- Implemented effective strategies for resolving customer complaints in a timely manner.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Monitored sales floor activities to ensure compliance with company policies and safety standards.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
- Managed employee relations including disciplinary actions if required.
- Supported inventory management by organizing stock and performing regular audits.
- Coordinated merchandising strategy for assigned area, created and maintained abundant and eye-catching store displays and recommended advertising approaches.
- Maintained cleanliness of work areas to ensure a safe environment., neat and free of safety hazards to maximize efficiency.
- Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation.
Grocery Team Member
Superstore
Saint John
- Assisted customers with product inquiries and locating items in the store.
- Stocked shelves and organized merchandise for easy access.
- Operated cash registers, processing transactions accurately and efficiently.
Education
Saint John Vocational
Saint John, New BrunswickSkills
- Team leadership
- Task delegation
- Conflict resolution
- Customer feedback analysis
- Performance reviews
- Problem solving
- Time management
- Safety processes and procedures
- Giving constructive feedback
- Cash handling
Accomplishments
- I have won team leader award, voted by the team members. We also had royal service pins, if you helped a customer and they mentioned it to another team member or leader you would get a Royal service pin. I have had received quite a few over 13 years.
Timeline
Assistant Team Leader
Princess Auto
09.2013 - 07.2026
Grocery Team Member
Superstore
Saint John Vocational