Tina Dreyer
Fredericton
Summary
Passionate about service, administration, and leadership. Demonstrated ability to provide excellent customer service, effectively manage time, and thrive in a team environment. Goal is to secure a fulfilling and rewarding career with ample room for advancement. Strong qualifications and a drive to excel. Welcomes the opportunity to prove myself in this role.
Overview
27
27
years of professional experience
Work History
Public Relations Co-Chair and Searcher
York Sunbury Search & Rescue (YSSR)
04.2025 - Current
- Led strategic planning initiatives to enhance operational efficiency and readiness.
- Coordinated training programs to develop team skills and improve response capabilities.
- Facilitated communication among team members to streamline decision-making processes.
- Developed partnerships with local agencies to enhance resource sharing and collaboration efforts.
- Cultivated a positive workplace culture that fostered collaboration, engagement, and employee satisfaction across all departments in the organization.
- Managed multiple simultaneous projects, ensuring on-time delivery and high-quality results for all involved parties.
- Organized regular progress meetings with team members to ensure alignment of goals, responsibilities, and expectations throughout each project lifecycle.
- Enhanced team productivity by implementing efficient project management systems and strategies.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Financial Advisor
Scotiabank
02.2007 - Current
- Work in team environment.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Ensured compliance with industry regulations and company policies while serving clients' best interests.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
Manager Customer Service
Scotiabank
01.1999 - 01.2007
- Recruit, hire, supervise and motivate staff.
- Investigate and resolve customer concerns, ensuring customer satisfaction and retained customer loyalty.
- Responsible for overall operations of branch: account support packages, payroll, scheduling, audit, monthly branch reporting, frauds, customer service and cash.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Diploma - undefined
Mutual Funds Institute of Canadian Bankers
Hamilton, ON02.2008
Diploma - undefined
Bishop Ryan High School
Hamilton, ON06.1988
Skills
- Investment advice
- Client Relations
- Staff & Schedule Management
- Team Leadership
- Employee Motivation
- Customer Retention
- Employee relations and conflict resolution
- Operational Efficiency
- Maintaining Compliance
- Experienced in supervisory and leadership roles
- Able to work independently without supervision and to function well within and contribute to a cohesive team environment
- Superior time management, priority identification and organizational skills
- Excellent written and verbal skills
- High level of accuracy and attention to detail
- Ability to deal effectively and professionally with multiple, concurrent tasks, shifting priorities and frequently changing needs and deadlines
- Computer literate
Languages
English
Professional Working
Timeline
Public Relations Co-Chair and Searcher
York Sunbury Search & Rescue (YSSR)
04.2025 - Current
Financial Advisor
Scotiabank
02.2007 - Current
Manager Customer Service
Scotiabank
01.1999 - 01.2007
Diploma - undefined
Mutual Funds Institute of Canadian Bankers
Diploma - undefined
Bishop Ryan High School