Tina Crupi
Airdrie,Canada
Summary
Dedicated, customer-focused professional with over 45 years of experience in customer service, banking, sales, and team leadership. Expertise in delivering exceptional client experiences and fostering strong customer relationships consistently drives satisfaction and loyalty. Proficient in conflict resolution, problem-solving, cash handling, compliance, staff training, and operational excellence, ensuring seamless service delivery and optimal team performance. Proven track record of enhancing operational efficiency while maintaining the highest standards of customer care.
Overview
1
1
Language
1
1
Certification
54
54
years of professional experience
Work History
Meal Advisor
M&M Food Market
Airdrie, Alberta
09.2011 - 06.2026
- Provided personalized product recommendations and meal solutions to enhance customer satisfaction.
- Build customer relationships that increase loyalty and sales.
- Developed customer relationships that fostered loyalty and increased sales.
- Train and mentor new employees on operational and customer service standards.
- Trained and mentored new employees on operational and customer service standards to ensure consistent service quality.
Customer Service Expert / Supervisor
Royal Bank Financial Group (RBC)
Thunder Bay, Ontario
02.1972 - 07.2011
- Progressively advanced through roles including Head Teller, Supervisor, Customer Service Expert, Customer Assistance Officer, and Investment Advisor.
- Provided tailored customer service and financial solutions, enhancing client satisfaction and loyalty.
- Facilitated banking transactions, account openings, wires, transfers, and investment services, ensuring seamless client experiences.
- Assisted clients with banking transactions, account openings, wires, transfers, and investment services.
- Managed cash balancing, audits, and branch operational requirements.
- Earned multiple awards and recognition for exemplary customer service, reflecting commitment to client success.
Education
ICB - Banking and Finance
Confederation College
Thunder BaySkills
- Customer Service Excellence
- Client Relationship Management
- Conflict Resolution
- Team leadership
- Point of Sale Management
- Sales & Upselling
- Inventory Management
- Nutritional Guidance
- Regulatory Awareness
- Communication Skills
- Opening & Closing Procedures
- Analytical skills
- Time management
- Critical thinking
- Written communication
- Relationship management
- Training and mentoring
Certification
- Institute of Canadian Bankers (ICB) Courses
- Ongoing Professional Banking Education
- Food Safety Certification
- WHMIS Training
Timeline
Meal Advisor
M&M Food Market
09.2011 - 06.2026
Customer Service Expert / Supervisor
Royal Bank Financial Group (RBC)
02.1972 - 07.2011
ICB - Banking and Finance
Confederation College