Tina Coupland
Ripon
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
Work History
Uber Driver
Uber
San Francisco
01.2025 - Current
- Maintained a 5 star rating, 93/100 driving score, with over 4,500 trips completed without any accidents or driving infractions
- Navigated city routes efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and functionality for safe driving experiences.
- Communicated effectively with passengers to enhance their ride experience.
- Managed in-app navigation tools for optimal route selection and traffic avoidance.
- Engaged tourists with storytelling to enhance their experience and understanding.
Cell Mfg Interim Supervisor, Interim Lead, Tech
Tesla
Fremont
02.2021 - 04.2024
- Supporting and accommodating the needs of the winding team to meet the goals and expectations set out.
- Assisting and working directly with engineers and programmers to help complete trials and testing.
- Participated in time studies for performance expectations and to address safety concerns.
- Multiple safety issues identified in the production area and continuous improvements submitted.
- Cross-trained to assist other departments, flexible and adaptable to each environment.
- Certified to operate the complicated winding machinery in 2 months and efficient enough to operating a winder during timed burst runs.
- RR Tabless Cell Manufacturing
- Supervised daily manufacturing operations, ensuring adherence to safety protocols.
- Coordinated workflow among production teams to meet project deadlines.
- Trained new employees on equipment use and safety procedures.
- Implemented process improvements to enhance operational efficiency.
- Conducted regular inspections of machinery and work areas for compliance.
- Maintained inventory levels and ordered supplies as needed for production.
- Facilitated communication between departments to resolve production issues.
- Led team meetings to discuss goals, challenges, and updates in production processes.
- Planned, coordinated, and monitored daily operations of the manufacturing department.
- Coordinated with other departments such as Quality Assurance, Procurement. for smooth functioning of operations.
- Assigned tasks to staff based on their qualifications and experience level.
- Supervised a team of 30+ employees in the manufacturing area.
- Developed standard operating procedures for the manufacturing process.
- Monitored production performance and ensured quality standards were met.
- Maintained workflow by monitoring the steps of processes and observed equipment and personnel.
- Identified opportunities for process improvements through automation or other methods.
- Provided employee coaching and employment decisions.
- Determined areas in need of improvement and managed resolutions.
- Placed orders for new parts and materials for operations.
- Managed areas of manufacturing, safety, inventory control and process implementation.
- Resolved conflicts between workers within the department or with other departments.
- Developed plans for efficient use of resources like manpower, materials, equipment.
- Analyzed data from production reports and identified areas needing improvement.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conferred with management and subordinates to resolve problems or complaints.
Tax Preparer
H&R Block
Modesto
12.2018 - 04.2021
- Prepare taxes for clients.
- Interpret, respond, and handle correspondence from the IRS and the Franchise Tax Board for clients that need to amend their taxes due to an error or a misreporting.
- Answer calls, emails, correspondence from clients.
- Maintain workload queue for follow up on information still needed to complete a return for clients.
- Make outreach calls to schedule tax appointments with prior served clients.
- Help with confirming appointments for next day and future appointments.
- Complete continuing education annually to maintain state and federal licenses.
- Bonded.
- Also trained as a PSI testing agent, a non-tax service that proctors certifications and licensing for multiple professions.
Area Manager, Janitorial
ENVIRONMENT CONTROL
Modesto
12.2013 - 10.2017
- Commercial janitorial area manager.
- Managed 20 janitors in 60 accounts throughout San Joaquin County.
- Inspected janitors work on a monthly, weekly or daily schedule depending on requirements or circumstances.
- Handled client complaints or requests for additional cleaning and conveyed information to janitorial staff.
- Composed, issued, and followed up on employee write ups to ensure quality control standards.
- Gathered, organized, and delivered weekly supply orders to janitorial staff.
- Maintained and fixed some vacuum issues and other equipment on site.
- Managed inventory levels for cleaning supplies and equipment usage.
- Assisted in training new janitorial staff on proper cleaning techniques.
Custodian, Janitorial
Escalon United Methodist Church
Escalon
05.2010 - 07.2014
- Maintained cleanliness in worship areas and community spaces daily.
- Disposed of waste and recyclables following proper protocols.
- Assisted with setting up and cleaning after church events.
- Restocked supplies in restrooms and kitchens regularly.
- Sweeping, mopping, stripping/waxing, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Medical Authorizations and Referrals
Dr. Gelders
Oakdale
06.2003 - 03.2007
- Medical authorizations and referrals for patients to obtain a higher tier of medication or visit a specialist for advanced medical care.
- Reviewed medical records to submit additional information to insurance companies to substantiate the need for any higher level of care or medication.
- Made calls to patients to obtain additional information or to inform of approvals/denials from insurance companies.
- Assisted in scheduling appointments, daily schedules, and maintained security of patient medical records.
- Help to check in/check out patients, took payments, took patients vitals, roomed patients for the doctors, and observed procedures by doctors for 2-deep impropriety prevention.
- Assisted healthcare providers during patient examinations and procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
Studio Assistant
Prestige Portraits
Phoenix
06.1997 - 08.1998
- Checked in clients, took payments, and made/answered phone calls.
- Assisted photographers when needed.
- Filled in a few times when photographers were sick.
Shift Supervisor
Johnny Rockets
Glendale
07.1995 - 08.1998
- Closing and weekend shifts.
- Supervised no more than five employees in a shift.
- Cashed out servers for end of shift totals and made deposits for end of day recording totals for use in future business expectations and projections.
- Filled in for cooks, servers, dishwashers, and food prep.
- Compiled, submitted, and received orders from suppliers.
- Maintained cleanliness standards to pass health inspections.
Education
Some College - Business Management
Modesto Junior College
Modesto, CA 08.2018 - 12/2019
Some College - Photography
Modesto Junior College
Modesto, CA 08.2018 - 12.2019
Front Office Specialist - Front Office
Andon
Modesto, CA 01.2001 - 01.2002
High school diploma - General Studies
Apollo High School
Glendale, AZSkills
- Management and Leadership Experience
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Phone Etiquette
- Appointment Scheduling
- Payment Processing
- Medical Billing
- Medical Terminology
- Medical Office Experience
- Medical Records
- Serving Experience
- Photography
- Photo Editing
- Photography Film Processing
- Photography Darkroom Processing
- Color Film Developing and Printing
- Black & White Developing and Printing
- Photo Studio Experience
- QuickBooks
- Microsoft Excel
- Data entry
- 10 key calculator
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Uber Driver
Uber
01.2025 - Current
Cell Mfg Interim Supervisor, Interim Lead, Tech
Tesla
02.2021 - 04.2024
Tax Preparer
H&R Block
12.2018 - 04.2021
Some College - Business Management
Modesto Junior College
08.2018 - 12/2019
Some College - Photography
Modesto Junior College
08.2018 - 12.2019
Area Manager, Janitorial
ENVIRONMENT CONTROL
12.2013 - 10.2017
Custodian, Janitorial
Escalon United Methodist Church
05.2010 - 07.2014
Medical Authorizations and Referrals
Dr. Gelders
06.2003 - 03.2007
Front Office Specialist - Front Office
Andon
01.2001 - 01.2002
Studio Assistant
Prestige Portraits
06.1997 - 08.1998
Shift Supervisor
Johnny Rockets
07.1995 - 08.1998
High school diploma - General Studies
Apollo High School