Tina Chernenkov
VERNON,BC
Summary
Detail-oriented office administrator with expertise in financial recordkeeping, customer relationship management, and office operations. Committed to enhancing efficiency and fostering strong professional relationships.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Office Administrator
A.J. Machine Works Inc
Vernon, British Columbia
04.2022 - Current
- Managed office supplies inventory and ordered materials as needed.
- Coordinated schedules for interdepartmental meetings and appointments to optimize time management.
- Facilitated communication with clients and vendors via email and phone to ensure timely updates and responses.
- Supported accounting by processing invoices and tracking expenses accurately.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls professionally and directed callers to appropriate personnel or department.
- Organized and maintained filing systems, including electronic databases, to enhance accessibility and retrieval of records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Managed customer accounts to ensure timely payment and accurate records.
Dental Administrator
Corona/Barkman Dental
Vernon, British Columbia
05.2020 - 04.2022
- Managed patient scheduling and appointment confirmations effectively.
- Coordinated processing of dental insurance claims and addressed patient billing inquiries to ensure timely resolution.
- Maintained accurate patient records using electronic health record systems.
- Assisted dental staff with administrative tasks and daily operational needs.
- Developed and implemented patient communication strategies to improve office service experience.
- Collaborated with dental professionals to ensure smooth clinic operations.
- Received payments from patients for services rendered and recorded payment information into practice management software.
- Coordinated with other health care professionals in order to facilitate efficient patient care delivery process.
- Processed insurance claims forms timely and accurately according to company policy.
- Scheduled patient follow-up visits for dentists or hygienists based on treatment plans provided by doctors.
- Provided administrative support to dentists and hygienists, including scheduling appointments, coordinating referrals and ordering supplies.
- Prepared clinical notes for each visit using established protocols.
- Reviewed medical histories of patients prior to appointment dates.
- Coordinated patient treatment plans with dental professionals and support staff to streamline care delivery.
PAC Treasurer/ Fundraiser/Event Volunteer
Silver Star Elementary School
Vernon, British Columbia
09.2017 - 04.2022
- Processed bank deposits for cash receipts, credit card payments, and disbursement transactions to ensure accurate financial management.
- Developed funding proposals designed to acquire additional resources from private foundations or government grants.
- Collaborated with team members to develop effective fundraising strategies and campaigns.
- Coordinated event logistics, including venue setup, catering, and participant registration to enhance overall event experience.
- Ensured that all safety protocols were followed at all times while working with children.
- Managed financial records and transactions for community organization.
- Organized events to foster community engagement and drive fundraising initiatives.
Bartender Supervisor
Sir Winstons Pub
Vernon, British Columbia
08.2017 - 09.2018
- Supervised bar staff to facilitate efficient drink service and enhance customer experience.
- Resolved customer complaints to improve guest satisfaction and retention.
- Executed opening and closing tasks to ensure seamless bar operations.
- Monitored daily sales transactions to ensure accuracy.
- Maintained accurate records of financial transactions using POS systems.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Cash outs
- Serving It Right
Education
High School Diploma -
George Eilliot Secondary School
Vernon, B.C.06-2000
Some College (No Degree) - Basic Accounting/ Sage Simply Accounting
Okanagan College
Vernon, BCSome College (No Degree) - Dental Administrative Certificate Program
Okanagan College
Vernon, BCSome College (No Degree) - CPR Level C
St. Johns Ambulance
Vernon, B.C.Skills
- Financial recordkeeping
- Customer relationship management
- Office administration
- Invoice processing
- Accounts reconciliation
- Team collaboration
- Problem solving
- Attention to detail
- Patient record management
- Appointment scheduling
- Data entry accuracy
- Conflict resolution
- Shipping and receiving
- Opening and closing accounts
- Money handling
- Relationship building
- Scheduling
- Complaint handling
- Tactful and diplomatic
- Data entry
- Record preparation
- Filing
- Courteous demeanor
- Insurance claims processing
- Weekly payroll
Certification
Dental Administrative Certificate
Affiliations
Fundraising
Timeline
Office Administrator
A.J. Machine Works Inc
04.2022 - Current
Dental Administrator
Corona/Barkman Dental
05.2020 - 04.2022
PAC Treasurer/ Fundraiser/Event Volunteer
Silver Star Elementary School
09.2017 - 04.2022
Bartender Supervisor
Sir Winstons Pub
08.2017 - 09.2018
High School Diploma -
George Eilliot Secondary School
Some College (No Degree) - Basic Accounting/ Sage Simply Accounting
Okanagan College
Some College (No Degree) - Dental Administrative Certificate Program
Okanagan College
Some College (No Degree) - CPR Level C
St. Johns Ambulance