Tina Caplette
Calgary,AB
Summary
Dynamic Restaurant Manager with a proven track record at Vintage Group, excelling in team management and customer engagement. Skilled in inventory control and complaint resolution, I enhanced guest satisfaction through innovative service strategies. Passionate about fostering a positive dining atmosphere, I consistently drove repeat business and improved operational efficiency.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Vintage Group
Calgary, AB
02.2021 - Current
- Assisted in daily operations to ensure smooth workflow and exceptional customer service.
- Learned food safety protocols and implemented best practices in food handling.
- Supported staff training on menu items and company policies to enhance team performance.
- Maintained cleanliness and organization of dining area to provide a welcoming atmosphere.
- Engaged with customers to gather feedback and improve overall dining experience.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
- Adapted quickly to changing situations, demonstrating flexibility during peak service hours.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Server
The George
Calgary, AB
03.2019 - 01.2020
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Handled cash transactions accurately while ensuring compliance with restaurant policies.
- Resolved guest complaints promptly, enhancing satisfaction and fostering repeat business.
- Maintained cleanliness and organization of dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant and Bartender
Original Joe's Restaurant & Bar
Calgary, AB
04.2011 - 07.2019
- Delivered exceptional customer service in high-volume environment, ensuring client satisfaction and repeat business.
- Crafted innovative cocktails using fresh ingredients, enhancing menu offerings and guest experience.
- Trained and mentored new bartenders, fostering teamwork and improving overall bar efficiency.
- Managed bar inventory, optimizing stock levels to reduce waste and increase profitability.
- Implemented new drink recipes based on customer feedback, driving engagement and satisfaction.
- Ensured compliance with health regulations while maintaining cleanliness and organization of bar area.
- Developed strong relationships with regular patrons, increasing loyalty and community presence of establishment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
Languages
English
Full Professional
Timeline
Restaurant Manager
Vintage Group
02.2021 - Current
Server
The George
03.2019 - 01.2020
Restaurant and Bartender
Original Joe's Restaurant & Bar
04.2011 - 07.2019