Tina Bromley

• Designed workshop curricula to enhance participant learning, development and engagement.
• Led training sessions for new facilitators, instilling best practices and effective techniques.
• Adapted teaching strategies to meet diverse group needs as well special needs while maintaining session consistency.

• Directed and mentored a team focused on exceptional customer service and sales goals.
• Drove staff performance through daily check-ins, with duties, expectations, and benchmarks to meet. End-of-shift verbal or written communication for accountability and excellence.
• Developing weekly work schedules to minimize unnecessary overtime, budgeting in workload, and projected customer traffic flow.
• Directed merchandise lifecycle, ensuring high-quality inventory and turnover through strategic buying and vendor partnerships.
• Designed dynamic visual displays that significantly improved sales conversion rates.
• Championed customer-first initiatives, establishing store as a valued community hub.
• Proven leadership in core operations that leads to excellence.
• Managed conflict resolution to enhance customer satisfaction.
• Oversaw all Human Resources functions, including recruitment, training, and coaching, achieving high employee retention.
• Cultivated a positive team culture, fostering trust, high employee retention, and operational excellence within the workplace.

• Managed entry for 3,000 to over 10,000 patrons per event to ensure efficient crowd flow. Trained temporary staff and youth positions to meet performance standards efficiently.
• Oversaw VIP pit party merchandise sales and gate admissions for high-volume events across Quebec and Ontario.
• High-speed rapid sales, processing hundreds of transactions within 45-minute intervals.
• Led the time-sensitive setup and breakdown of event areas, achieving operational readiness with minimal downtime.
• Resolved disputes promptly, as well as addressing language barriers to minimize delays.

• Trained staff in food and drink preparation, packaging and customer service
• Maintained inventory
• Ensured compliance with health and safety regulations

Sales Associate