Tina Berg
Gem
Summary
Dynamic and dedicated professional with extensive experience in customer service and hospitality at Canalta Hotel. Proven problem-solver adept at enhancing guest satisfaction through personalized service and effective communication. Skilled in cash handling and team collaboration, consistently receiving positive feedback for exceptional service and attention to detail.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Canalta Hotel
05.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Maintained high levels of guest privacy by securely managing personal information.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Assisted in training new front desk agents, sharing best practices and procedures.
House Cleaner
Helen Reimer
08.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Homecare Aid
Elaine Livingston
06.2020 - 08.2021
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Family Nanny
Norma Douglass
06.2019 - 08.2020
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
Education
High School Diploma -
Rosemary School
Rosemary, Alberta06-2018
Skills
- Customer service
- Guest services
- Cash handling
- Problem-solving skills
- Hospitality services
- Computer skills
- Teamwork and collaboration
- Phone and email etiquette
- Office organization
- Problem-solving
- Time management
- Detail-oriented
Languages
English
Full Professional
German
Professional Working
Timeline
Front Desk Agent
Canalta Hotel
05.2022 - Current
House Cleaner
Helen Reimer
08.2021 - 04.2022
Homecare Aid
Elaine Livingston
06.2020 - 08.2021
Family Nanny
Norma Douglass
06.2019 - 08.2020
High School Diploma -
Rosemary School
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