Tina Bak
Coquitlam,BC
Summary
Dynamic leader with a proven track record at Bella Coola Heli Sports, enhancing guest satisfaction and operational efficiency. Excelled in maintenance coordination and guest relations management, significantly improving property performance. Skilled in team building and analytical thinking, adept at multitasking and problem-solving. Achieved notable guest satisfaction rates through personalized service and effective staff training.
Overview
9
9
years of professional experience
Work History
Lodge Manager
Bella Coola Heli Sports
10.2017 - 04.2024
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
- Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
- Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw day-to-day operations 11-room hotel with staff 15 employees.
Cosmetic Beauty Advisor Manager
Shiseido Cosmetics
01.2015 - 01.2018
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, BC04.2014
Skills
- Menu development
- Maintenance Coordination
- Guest Relations Management
- Customer Service
- Problem-Solving
- Time Management
- Teamwork and Leadership
- Problem-solving abilities
- Multitasking
- Front Desk Operations
- Multitasking Abilities
- Computer Skills
- Guest Services
- Guest experiences
- Food and Beverage Operations
- Training and mentoring
- Interviewing and Hiring
- Guest accommodations
- Problem-solving aptitude
- Group Bookings
Timeline
Lodge Manager
Bella Coola Heli Sports
10.2017 - 04.2024
Cosmetic Beauty Advisor Manager
Shiseido Cosmetics
01.2015 - 01.2018
Bachelor of Arts - Psychology
University of Victoria
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