Summary
Overview
Work History
Education
Skills
Timeline
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Tin Nguyen

Toronto,ON

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

7
7
years of professional experience

Work History

Food and Beverage Cashier

Oishii Tea Queen Street West
Toronto, Ontario
06.2022 - 06.2024
  • Handled all cash transactions accurately according to established procedures.
  • Verified customer identification when accepting checks or credit cards.
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.

Houseman

Rocky Mountain Resort
Banff, AB
04.2021 - 09.2022
  • Organized supplies for use based on expected customer needs.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Made arrangements for dining, laundering, and dry cleaning.
  • Collected and removed trash from rooms.
  • Removed soiled bedclothes and remade beds using clean sheets.
  • Straightened rooms by placing personal items on dressers, mopping floors, and vacuuming carpets.
  • Monitored, inspected, and identified external facility or building areas requiring maintenance or repair.

Busser

The Old Spaghetti Factory
Banff, AB
05.2021 - 07.2022
  • Cleared tables to maintain a high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Wiped down and cleaned chairs, booths, and high chairs.
  • Maintained the highest standards of cleanliness while efficiently meeting dining room needs in a fast-paced environment.

Server

The Warehouse Saigon
Ho Chi Minh City, Viet Nam
03.2017 - 09.2017
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Education

Diploma - Hospitality and Tourism Management

Fanshawe College of Applied Arts And Technology
London, ON
08-2022

High School Diploma -

Dong Do High School
Ho Chi Minh City
07.2014

Business Administration

Hoa Sen University
Viet Nam

Skills

  • Cash Handling
  • Adaptability and Flexibility
  • Team building
  • Cooperative Attitude
  • Excellent Communication
  • Professionalism
  • Customer Relations
  • Decision-Making
  • Safe handling of pesticides
  • Smart-Serve Certificate
  • Prub'Homme Beer Certificate
  • ServSafe Covid-19 Precautions Certificate
  • WHMIS-2015

Timeline

Food and Beverage Cashier

Oishii Tea Queen Street West
06.2022 - 06.2024

Busser

The Old Spaghetti Factory
05.2021 - 07.2022

Houseman

Rocky Mountain Resort
04.2021 - 09.2022

Server

The Warehouse Saigon
03.2017 - 09.2017

Diploma - Hospitality and Tourism Management

Fanshawe College of Applied Arts And Technology

High School Diploma -

Dong Do High School

Business Administration

Hoa Sen University

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