Timothy Watcha

Responded to phone inquiries to facilitate prompt assistance and support for clients.

Facilitated resolution of complex access requests while guiding colleagues through their access challenges. Oversaw assistance for complicated access inquiries from team members.

Provided assistance to clients from diverse countries via chat to enhance customer experience.

Achieved efficient project workflows by leveraging Windows and Google Suite tools, including Google Docs and Google Sheets. Optimized support functions through effective use of CCURE and internal web ticketing systems.

Conduct daily briefings which include highly effective security training.

Creating disciplinary action cases and ensured proper counseling to prevent further actions which affect our company.

Ensured uniform standards are enforced so that we are represented in the highest possible regard.

Badge access control and report writing for all incidents on campus.

Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies.

Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.

Dealt with over 80 construction crew members that involved access to secured locations.

Supervised a team of 15 security officers: audited daily reports, scheduled officers, post checks every day, and conducted briefings along with training.

Prepared lesson plans to meet goals identified in students individual study plans.

Collaborated with parents to create tutoring sessions appropriate for student’s age, learning preference and learning style.

Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.

Responded to after-hours email and telephone requests to provide students assistance with specific questions.

ServSafe Certified.

De-escalated difficult customer situations and having them leave satisfied.

Garnered enough praise from customers my manager acknowledged me and I was trained to be assistant manager.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Clarified for employees misunderstood directions and resolve conflicts affecting parking space.

Helping a lost child find their parents.

Enforcing rules upon entry of the Flea Market (no alcohol, no pets, etc.)

Received training to represent brand, explain technical functions of mobile devices and guide product selection by customers.