Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Timothy Wallinder

Sacramento

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Branch Service Manager

Penske Truck Leasing
01.2023 - Current
  • Manage a location that generates over 2 million dollars in revenue monthly
  • Employs 55 individuals within the service department
  • Oversee the maintenance and service for 160 customers and 1100 total units
  • Responsible for P&L and adjusts business operations to align with location, district, and company goals and initiatives.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Organized schedules to adequately cover routine business demands as well as special periods of high demand such as Holidays.

Fleet Maintenance Supervisor

Penske Truck Leasing
07.2019 - 01.2023
  • Manage shop floor that consists of 34 technicians and 1250 units
  • Verify work and assist technicians with diagnostics, preventative maintenance, and repairs
  • Help drive metrics positively by increasing shop efficiency
  • Administer corrective counseling and coach to correct behaviors
  • Work consistently to develop technicians to higher levels.
  • Facilitated communication between departments regarding vehicle availability and scheduling requirements, ensuring smooth workflow across the organization.
  • Implemented preventive maintenance measures, reducing the frequency of costly breakdowns and unplanned repairs.
  • Collaborated with vendors for timely procurement of parts, ensuring minimal impact on operations.
  • Streamlined repair processes for increased productivity and reduced downtime.

Automotive/Diesel Technician I

Penske Truck Leasing
01.2019 - 07.2019
  • Performed heavy diagnostics
  • Assigned as lead diagnostic tech for given shift
  • Diagnosed a variety of products from light duty to class 8 tractors working in all major brands.
  • Delivered exceptional service to customers through clear communication about necessary repairs or maintenance tasks required for their vehicles.
  • Conducted comprehensive inspections of vehicles post-repair, guaranteeing quality control measures met or exceeded industry standards.

Parts Sales Manager

Autozone
01.2016 - 08.2017
  • Performed various customer service duties while also directing employees
  • Also prepared deposits and balanced for end of day activities.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Automotive/Diesel Technician II

Penske Truck Leasing
01.2015 - 01.2019
  • Daily activities include performing preventative maintenance on light to heavy duty vehicles
  • Light to Medium level follow up work is also completed as a result of the preventative maintenance.

Diesel Technician

Cornhusker International Trucks
01.2012 - 01.2014
  • Performed mainly engine diagnostics on medium and heavy duty trucks
  • Performed engine overhauls, Electrical, and HVAC diagnostics and repairs as well.

Tutor

Universal Technical Institute
01.2011 - 01.2012
  • Assisted other students with school work in all subject matters but mainly in Diesel engine and Hot rod U classes.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

MBA - Leadership

Southern New Hampshire University
Hooksett, NH
08.2026

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
11.2023

A.A. Business Administration -

Southern New Hampshire University
02.2023

International ITEP
Sacramento UTI
05.2012

Auto/Diesel/Industrial/Ford FACT -

Universal Technical Institute
12.2011

Skills

  • Accounts Receivable
  • Staff Training and Development
  • Revenue Generation
  • Key Performance Indicators
  • Willing to Learn
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Effective Communication
  • Decision-Making
  • Operations Management
  • Staff Management

References

  • Elvis Melgar, 916-934-6346
  • Kelly Knaus, 916-275-7957

Timeline

Branch Service Manager

Penske Truck Leasing
01.2023 - Current

Fleet Maintenance Supervisor

Penske Truck Leasing
07.2019 - 01.2023

Automotive/Diesel Technician I

Penske Truck Leasing
01.2019 - 07.2019

Parts Sales Manager

Autozone
01.2016 - 08.2017

Automotive/Diesel Technician II

Penske Truck Leasing
01.2015 - 01.2019

Diesel Technician

Cornhusker International Trucks
01.2012 - 01.2014

Tutor

Universal Technical Institute
01.2011 - 01.2012

MBA - Leadership

Southern New Hampshire University

Bachelor of Science - Business Administration

Southern New Hampshire University

A.A. Business Administration -

Southern New Hampshire University

International ITEP

Auto/Diesel/Industrial/Ford FACT -

Universal Technical Institute

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