Timothy Wall
Winnipeg,Manitoba
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
TELUS Health
01.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Project Manager /Senior Learning Specialist
TELUS Health
12.2020 - 01.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed strong relationships with clients through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
IT Specialist / Corporate Trainer
Code-Med Inc (Jonoke)
04.2011 - 04.2019
- IT Support, specializing in Customer Care, software and Hardware set up
- Expert in Trouble shooting hardware issues, relating and not relating to the software
- Training and Site Visits – Training Physician’s and Staff on using the software and hardware that was associated to the Product, for a paperless product
- Running Stats, creating custom searches and custom reports for the clinics
- Developing Special Searches for Billing multi Millions to MB Health on behalf of the Physicians.
Senior Product Manager
Nygard International
10.2002 - 04.2011
- Effective multi-tasking skills, ability to work on different workflows by changing priorities quickly and accurately
- Ability to work well under pressure, maintain a positive attitude and promote an enjoyable team environment
- Experience in analyzing, interpreting relating detailed information to other associates
- Ability to assists and inform others with knowledge of the industry
- Exceptional communication skill with North American / Indonesian and China Associates / Manufacturers in regards to Policies and requirement changes
- Experience with facilitating orders, inventory levels, and customer shipments
- Tracking Overseas Shipments to suppliers and to our Service Vacillates
- Yearly Purchasing Responsibilities - $750,000 - $1.50 Million.
Education
Associate of Arts - Business Administration
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.2002
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Time Management
- Training and mentoring
- Account Management
Personal Qualifications
Red River College, Business Administration, Marketing and Administration, 06/01/02
Highlightofqualifications
- Effective oral and written communication skills
- Experience in word processing and spreadsheet software
- Effective interpersonal, analytical and adaptability skills
- Diploma in Business Administration (Double major in Marketing and Administration)
- Understanding and Developing new software.
Awards
Red River Entrepreneurship Group received 1st place in Business Administration 2002 competition.
References
Available upon request.
Hobbies and Interests
Enjoy traveling, Camping with Family, playing sports and outdoor activities.
Camping, Golfing, Coaching
Our Summers are spent Camping at various locations with family and Friends. When given the opportunity, I will golf with my family, teaching my sons how to golf. The last 2 years, I have assisted in Coaching my son's baseball team, developing the skill on the game.
Timeline
Customer Service Manager
TELUS Health
01.2022 - Current
Project Manager /Senior Learning Specialist
TELUS Health
12.2020 - 01.2022
IT Specialist / Corporate Trainer
Code-Med Inc (Jonoke)
04.2011 - 04.2019
Senior Product Manager
Nygard International
10.2002 - 04.2011
Associate of Arts - Business Administration
Red River College of Applied Arts, Science And Technology
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