Timothy Rice
Grass Valley
Summary
Detail-oriented IT professional with hands-on experience in troubleshooting and system support. Expertise in diagnosing technical issues, enhancing workflow efficiency, and implementing cloud technologies. Committed to optimizing systems and driving results within high-performing engineering teams.
Overview
1
1
Certification
5
5
years of professional experience
Work History
HVAC technician
Northern Air
Grass Valley, CA
02.2025 - 02.2026
- Installed new HVAC equipment, adhering to manufacturer specifications and local building codes.
- Diagnosed and repaired HVAC systems, ensuring optimal functionality and meeting safety standards to enhance system reliability.
- Conducted routine maintenance on heating, ventilation, and air conditioning units to enhance system efficiency.
- Troubleshot HVAC systems to identify root causes of issues, facilitating effective repairs and minimizing downtime.
- Collaborated with team members to troubleshoot complex HVAC issues, improving resolution times and customer satisfaction.
- Managed inventory of tools and parts, ensuring timely resource availability for efficient project completion.
Grocery Clerk
Holiday Market
Grass Valley, CA
06.2021 - 02.2025
- Maintained inventory levels by restocking shelves and organizing products.
- Assisted customers in locating items, providing exceptional service and support.
- Collaborated with team members to improve store layout for enhanced customer experience.
- Trained new employees on store policies, procedures, and best practices for efficiency.
- Monitored product expiration dates, reducing waste through timely removal of outdated items.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High school -
Bear river
Grass Valley06-2022
Tech program - IT
Npower
Sacramento06-2026
Skills
- Troubleshooting
- IT support
- Cloud computing
- HVAC maintenance
- Cloud fundamentals
- HVAC systems
- IT specialist
- CompTIA Tech Certified
- AZ900 Certified
- Google IT Certified
- Organized
Certification
- CompTIA Tech +
- AZ900
- Generative AI content creation
- System Administration and IT Infrastructure Services
Timeline
HVAC technician
Northern Air
02.2025 - 02.2026
Grocery Clerk
Holiday Market
06.2021 - 02.2025
Tech program - IT
Npower
High school -
Bear river