Timothy Reid
Daly City
Summary
An Operation Specialist who is currently looking for a role in a company that will allow me to grow with them.
Overview
17
17
years of professional experience
Work History
Operations Specialist
Spin Scooters
San Francisco
04.2024 - Current
- Safely load, unload, drive, & operate a company vehicle following mobile app guided destinations
- Support operations and logistics with fleet deployment in vans, staging in the warehouse, and collection of scooters from the field
- Relocate scooters from low to high demand areas in a timely fashion
- Regular quality and performance checks on scooters and company vehicles
- Basic scooter diagnostics, follow company procedures to identify necessary repairs on damaged or malfunctioning scooters
- Disinfect, clean, and prepare scooters to ensure a safe and enjoyable rider experience
- Ensure all docked and warehoused vehicles are charging according to Spin’s safety procedures
- Collaborate and communicate with team members to accomplish shift goals in person and via mobile app.
- Participate in quality assurance and testing for new product and feature releases
Operations Supervisor
Fetch Packages
San Francisco
04.2024 - 04.2025
- Managed the full scope of the fulfillment process at the warehouse
- Train, assess, and improve daily performance of Operations Associates
- Managed independent contractor relations including on-boarding, training, and scheduling
- Triaging and dispatching delivery drivers into efficient delivery routes
- Worked with the Customer Service team to answer customer inquiries via call, text or email
- Worked closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service
- Organizing and maintaining package inventory using the Fetch platform
- Managed maintenance of Fetch delivery vehicles
- Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
Operations Coordinator
Cruise Automation
San Francisco
01.2019 - 02.2024
- Use Microsoft Office Suite for day-to-day operations
- Onboarding new employees and guiding them throughout the training process to maximize the number of workers possible.
- Supervise over daily training and operation functions
- Initial point of contact in Incident response; Coach and document Operator behavior
- Schedule teams in order to run daily operations and ensure that all test requests are fulfilled
- Monitor field communication to assist in troubleshooting and operational necessities
- Manage a team of forty to fifty employees
- Manage inventory to ensure that we have adequate supplies to run daily operations.
- Fleet management, ensure each facility has adequate vehicle supply to run daily operations.
Supply Chain Inventory Control Manager
Hewlett Packard Enterprise
Berkeley
06.2022 - 05.2023
- Perform cycle counts and ensured all inventory is accounted for and reported according to company policy
- Maintain adequate inventory levels and worked with cross-functional teams to ensure all teams had adequate inventory
- Investigate and correct discrepancies in reported quantities and locations of all inventory
- Assess inventory output on a daily, weekly, or monthly basis to identify trends in productivity
- Monitor delivery schedule and customer orders along with placing and receiving orders in a timely and accurate manner
- Filed claims and checked date-sensitive products for expiration and facilitate removal or transfer of products as needed
- Perform process and system testing and track performance by area to locate and solve problems in data integrity, productivity, and efficiency
- Train other employees in asset inventory management
- Provide weekly reporting of on-hand, consumed, and defective material
- Use Salesforce in order to order supplies along with managing inventory levels
- Established trusted relationships with partners and suppliers to ensure quality service and cost- effective deals.
Courier/Driver
Fedex
San Francisco
06.2015 - 12.2021
- Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner
- Operates vehicles weighing 10,000 pounds or less, safely and efficiently, complying with all governmental and corporate procedures
- Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete, neat, and accurate
- Ensures customers have adequate supply of FedEx materials for shipping, along with answering any questions that a customer may have
- Scans packages according to prescribed procedures; demonstrates proficiency in features of service and equipment.
Logistics Associate
Old Navy
San Francisco
09.2008 - 09.2019
- Processed an average of 8000 unit incoming shipment and routed it onto the store floor
- Executed weekly price changes for new promos and all markdowns, including signage placement throughout the store
- Performed replenishment of the sales floor with attention to the daily top 20 best selling items
- Trained and onboarded new hires and seasonal workers while serving as their buddy
- Generated sales by providing customer service on the sales floor and cash wrap
- Executed department resets and worked with visual on new flow setups.
Education
Bachelors of Science - Corporate Finance
San Francisco State University
San Francisco, CA08.2012
Skills
- MS OFFICE (6 years)
- Google Suite (6 years)
- Inventory (10 years)
- Team Building (10 years)
- Training (10 years)
- Sales (10 years)
- Organizational Skills (6 years)
- Retail Sales (10 years)
- Logistics (10 years)
- Courier (6 years)
- Slack (5 years)
- Inventory Control (6 years)
- Pivot Tables (5 years)
- VLOOKUP (5 years)
- Incident Response (5 years)
- Customer support (10 years)
- Management (6 years)
- Supervisor (6 years)
- Jira (5 years)
- Salesforce (5 years)
- Zendesk (5 Years)
- Shipping and receiving ( 5 years)
- Payroll (5 Years)
- Scheduling (6 years)
Timeline
Operations Specialist
Spin Scooters
04.2024 - Current
Operations Supervisor
Fetch Packages
04.2024 - 04.2025
Supply Chain Inventory Control Manager
Hewlett Packard Enterprise
06.2022 - 05.2023
Operations Coordinator
Cruise Automation
01.2019 - 02.2024
Courier/Driver
Fedex
06.2015 - 12.2021
Logistics Associate
Old Navy
09.2008 - 09.2019
Bachelors of Science - Corporate Finance
San Francisco State University