Timothy McCrary
Placerville
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Lead Technician/Crew Leader
Gold Rush Energy Solutions
09.2018 - 12.2023
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Contributed to the development of company-wide best practices as a subject matter expert in various technical areas.
- Managed, fixed and maintained up-to-date knowledge on all battery and solar systems.
- Coordinated with vendors for procurement of required parts and materials, negotiating favorable pricing terms.
- Managed maintenance activities, supervised staff, and inspected equipment. certified in osha 30 management. as well as C.P.R. Im a certified tech in all enphase and soleredge up to bateries.
Supervisor
Red Hawk Casino
02.2015 - 08.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Restaurant Manager
Smith Flat House
03.2008 - 02.2015
- Monitored multiple databases to keep track of all company inventory
- Provided on site training
- Increased sales by 17% over two year period
- Successfully led key projects which resulted in sufficient work production
- Planned and executed scheduling and training procedures of all crew members.
Education
High School Diploma -
Independence High School
Placerville, CA01.2004
Skills
- Testing and repair
- System Testing
- Codes Compliance
- Maintenance and repairs
- Work Planning and Prioritization
- Issue Resolution
- Attention to Detail
- Documentation And Reporting
- Quality Control
- Troubleshooting
- OSHA Compliance
Accomplishments
- Documentation
- Wrote and edited documents to keep staff informed on policies and procedures.
- Process Improvement
- Created new departmental procedures manual.
- Assessed organizational training needs.
- Competitive Analysis
- Performed competitive analysis to make recommendations for future company growth.
Career Focus
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate, executive decision making, and heavy lifting
Timeline
Lead Technician/Crew Leader
Gold Rush Energy Solutions
09.2018 - 12.2023
Supervisor
Red Hawk Casino
02.2015 - 08.2018
Restaurant Manager
Smith Flat House
03.2008 - 02.2015
High School Diploma -
Independence High School
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