Timothy Martin

Customer service focused project manager seeking to be promoted to General Manger. Dedicated to providing every customer interaction a positive experience in the face of their most challenging event. Driven to promote loyalty and repeat business with adjusters, business owners and property managers. Strive to get the best results out of the team in every customer experience.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

• Communication: Reports/Presentations/TECHNOLOGY/MANAGEMENT, Designed multiple store layouts concurrently in order to keep ahead of the project managers and real estate, in order to ensure we had the right layout for the land available., Met with city officials on numerous occasions in various cities to show them our conceptual layouts and allow them to make changes to the plan that met their needs; met with them the next day to show revisions., Worked with all levels of senior management to design a store layout that everyone (from the store management team to the buyers in the Home Office) was confident with., Educated office in proper use of revision system to floor plans; allowed us to better track design changes, how many there have been, and what had been changed., Introduced new technology into office to allow fixture department to pull fixture quantities right off the blueprint, rather than manually counting., While at Home depot in the fixture department, first group taught in SAP; due to my rapid comprehension, used as a teacher and mentor for the rest of the office that were being taught., During my time at Thermal Systems, project managed 10 projects worth a combined value of $13M, Estimated 25 potential projects worth a total value of $1.8M for Thermal Systems, Overseeing all Condominium claims worth $1.8M for Alberta Fire & Flood, During the flood, managed 4 commercial claims and 30 residential claims, worth $1.7M for Alberta Fire & Flood, Have managed 10 high risk, 25 moderate risk and 2 low risk asbestos remediation claims, Managed 40 mould remediation claims, Working with the crew chiefs within Alberta Fire & Flood, created a best practice for asbestos abatement and mould remediations, Post-flood, have worked on multiple large loss claims (total loss fires, commercial losses) as well as residential losses of varying severities, increased exposure to exterior claims (siding, roofing) has increased my restoration abilities
• Customer Service/Marketing/Problem Solving, As a maintenance coordinator with Home Depot, had to handle multiple work orders & phone calls from the field – first use of multi-tasking – received many commendations from store level as to my manner & attention to detail, Follow up skill developed through fixture purchasing – had to ensure that fixtures were delivered on time or better for new store deliveries:, Developed an e-mail protocol to ensure that orders were delivered on time; if not, an automatic e-mail would be sent to the vendor and to myself – allowed for better transparency and accountability, Implemented a vendor fine program for late deliveries – 1K, 5K, and 10K progressively for each subsequent instance., As an associate when first starting out and previously, as an assistant manager, have received many commendations from customers as to my level of detail, my follow up, and my ability to handle stressful situations., While at Thermal Systems, worked with various GC’s, architects and owners to work through complicated details and tie-ins to ensure proper building envelope was achieved, Worked with rH Carter in Toronto to establish a set of specific details and specifications for Ford Canada and GM Canada, Built Thermal Systems’ exposure within the car dealership marketplace; 20 dealerships either finished, bid or awarded in past 6 months – worth $1M, Worked to ensure full transparency with homeowners, adjusters and reviewers so all interested parties were always up to date with the most current status and information, Oversaw 10-15 private claims during the flood, made sure that the homeowners were apprised of pricing, where it was being derived from (xactimate, industry standard) and what they would be charged, Despite being new to the industry have made a number of connections within all the insurance companies, from IA’s to the larger companies (Intact, Travelers, Kernaghan, Claimspro, Sedgwick), When time to invoice, my AR report never had more than 200K in 60-90 days past paid, Since the end of our previous fiscal year (FYE 20) I have developed relationships with a number of new property managers (Peka Professional Property Management, Charter PM, Connelly & Co, Boardwalk) to create new business and become reliant on new revenue streams, FYE 19 & FYE 20 both netted sales achievements of greater than 2.6M, with an overall profit margin between both emergency and rebuild phases of 56%