Timothy Luff

Desktop Engineer Support Specialist

Secure Networkers

06.2016 - 03.2025

Help customers with issues, perform trouble shooting steps with the client using Logmein, or Labtech client application, if needed team viewer, or other remote log in software, taking phone calls and, if needed going to client location in person.
Repair/replace hard drives, using cloning software (clonezilla) if possible if not starting fresh and reinstalling all relevant software. Replace other components as needed (RAM, M2 drives, video cards), also making determinations that the computer needs to be replaced.
Using ITGlue to document client data, passwords and other information.
Troubleshoot and diagnose issues with computers, printers, servers and wireless.
Set up, new computers, servers and printers.
Installing equipment in racks at data centers.
Work with VMware, create data stores, virtual servers and VDI. Troubleshoot issues with servers and virtual desktops. add and remove from horizon client machines.
Work on physical servers, troubleshoot issues, fix and maintain servers. (server 2003, 2003r2, 2008,2008 r2,2012, 2016,2019, and 2022).
Replace hard drives and rebuilding raids in servers, installing memory upgrades.
Upgrade servers to newer versions, as needed, fixing issues with AD and creating and implementing group policies, such as deploying printers from a print server from group policies.
Run cables cat 5 and 6 cables, and terminate data and phone.
StorageCraft Master engineer, setup, troubleshoot and maintain backups in different environments and systems, for clients.
Train new employee's, in troubleshooting issues, company policies and dealing with customers and special client needs.
Work with Cisco/Meraki equipment, the Meraki Dashboard, install MX firewalls, plan, chart and install wifi access points. Cisco switches, basic commands.

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