Timothy Lou
Toronto,ON
Summary
Goal-driven leader with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager Global Flagship
Canada Goose
06.2023 - Current
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained a safe working environment by enforcing safety regulations.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided training to new employees on company policies and procedures.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Trained new employees on store policies, procedures and customer service standards.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
Department Manager
Nordstrom Canada
01.2022 - 06.2023
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Conducted regular performance reviews to monitor progress of individual employees.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Ensured compliance with company policies and relevant regulations.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Developed promotional campaigns to increase brand recognition in target markets.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Monitored daily sales figures to track trends in customer buying behavior.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Balanced workloads to meet targets without overtaxing employees.
Assistant Customer Service Manager
Nordstrom Canada
01.2021 - 01.2022
- Implemented processes to ensure accurate and efficient order fulfillment.
- Monitored customer service performance against established standards.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Identified training needs to improve customer service quality.
- Managed the recruitment process of new customer service personnel.
- Analyzed customer feedback data to identify trends and opportunities for improvement.
- Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
- Analyzed data to identify opportunities for improvement in service delivery.
- Assisted customers with inquiries, complaints and feedback.
- Assisted in developing policies and procedures related to customer service operations.
- Conducted performance reviews for customer service staff.
- Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
Sales Floor Assistant Manager
Nordstrom Canada
02.2019 - 01.2021
- Identified discrepancies between actual inventory levels and records in system database.
- Performed regular cleaning duties including vacuuming, dusting, mopping, and sweeping floors.
- Operated cash registers to process transactions accurately and efficiently.
- Assisted with price changes and markdowns when needed.
- Greeted customers upon entering the store to provide friendly customer service.
- Conducted daily physical inventory counts to ensure accuracy of stock levels.
- Stocked shelves with merchandise according to company standards.
- Restocked shelves as needed to maintain adequate supply levels throughout the day.
- Ensured compliance with safety regulations at all times while working in store areas.
- Inspected returned items for damage or defects before putting them back on the floor.
- Unloaded shipments from delivery trucks and verified contents against packing slips.
- Maintained orderly appearance of aisles by removing misplaced items and organizing them back onto shelves.
- Organized and restocked shelves to ensure product availability.
- Prepared merchandise displays according to company guidelines and standards.
- Responded promptly to customer inquiries regarding product availability, pricing.
- Provided excellent customer service by answering questions and providing assistance with purchases.
- Verified that all products were correctly priced before placing them on the sales floor.
- Operated cash registers to complete customer transactions accurately and efficiently.
- Assisted customers in finding the right products for their needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Ensured compliance with safety and cleanliness standards across the sales floor.
- Engaged in ongoing product training to stay updated on new items and features.
- Implemented visual merchandising guidelines to enhance product visibility and attractiveness.
- Developed knowledge about products and sales items to answer customer questions.
- Participated in promotional events and sales, helping to increase customer engagement.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
Sales and Personal Stylist
Nordstrom Canada
01.2017 - 02.2019
- Researched new products or brands that may be of interest to customers.
- Coordinated with designers and other industry professionals to source unique pieces for clients' wardrobes.
- Assisted clients in selecting appropriate clothing for special occasions and everyday wear.
- Attended trade shows or conferences related to the fashion industry.
- Managed social media accounts by creating content around styling tips or advice.
- Provided expertise on current fashion trends and styling techniques.
- Advised clients on how to mix-and-match items from different collections into cohesive outfits.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Scheduled appointments with clients to discuss their style needs and preferences.
- Provided guidance on proper care instructions for various types of garments.
- Analyzed data gathered from surveys or focus groups in order to make informed decisions about product selections.
- Created personalized looks that complemented individual body shapes, lifestyle, and budget.
- Developed relationships with personal shoppers in order to provide additional services for clients when needed.
- Organized client wardrobe to maximize outfit options while minimizing clutter.
- Conducted research on upcoming fashion trends and colors for seasonal collections.
- Demonstrated excellent communication skills when interacting with customers in person or over the phone.
Summer Camp Coordinator
Toronto Catholic School Board
04.2014 - 09.2017
- Monitored camper behavior throughout the day to ensure safety standards were being met at all times.
- Conducted regular evaluations of staff performance and provided constructive criticism where necessary.
- Collaborated with other leaders to plan weekly themes that would engage campers' interest.
- Communicated regularly with senior management regarding any changes or updates related to the camp program.
- Assisted in planning special events such as field trips or overnight camping trips for campers.
- Coordinated with parents to provide information about the camp's policies and procedures.
- Supervised counselors and provided guidance in developing age-appropriate programs for children.
- Implemented strategies designed to enhance team building skills among staff members.
- Resolved conflicts between participants in a respectful manner while maintaining fairness.
- Encouraged positive interactions among peers by facilitating group discussions during breaks.
- Created lesson plans that incorporated educational elements into fun outdoor activities.
- Kept up-to-date inventory of supplies needed for daily operations at the camp site.
- Provided feedback to parents regarding their child's progress throughout the summer session.
- Inspected campsite areas to ensure they were clean and safe before allowing use by participants.
- Provided training for new staff members on safety protocols as well as camp policies and procedures.
- Planned games that promoted physical activity while teaching valuable lessons about teamwork.
Door-to-Door Sales Representative
Encore painting
02.2015 - 09.2015
- Maintained accurate records of sales activity using computer software programs.
- Collected payments from customers, including cash, check or credit card transactions.
- Resolved any customer complaints or issues promptly and professionally.
- Implemented effective strategies to increase customer retention rates.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
- Demonstrated how to use the product and its features.
- Provided detailed information about the products being sold and answered customer questions.
- Maintained up-to-date knowledge on new products and services available for sale.
- Identified potential risks associated with door-to-door selling activities.
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Listened to customers to understand needs and put together optimal solutions.
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
- Achieved repeat business and referrals through personalized services.
- Contacted satisfied customers to offer additional services.
Toronto Star Sales Person
Toronto Star
06.2014 - 08.2014
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Arts - Mortgage Broker Course
Remic
05-2022
Bachelor of Science - Health Sciences
York University
Toronto, None06-2020
Skills
- Inventory management
- Employee training
- Visual merchandising
- Customer service
- Sales analysis
- Cash handling
- Team leadership
- Performance evaluation
- Operational efficiency
- Communication skills
- Conflict resolution
- Strategic planning
- Goals and performance
- Store operations
- Incident reports
- Workforce management
- Loss prevention
- Customer experience
- New hire training
- Work Planning and Prioritization
- Sales techniques
- Team building and leadership
- Problem-solving
- Employee scheduling
Timeline
Assistant Store Manager Global Flagship
Canada Goose
06.2023 - Current
Department Manager
Nordstrom Canada
01.2022 - 06.2023
Assistant Customer Service Manager
Nordstrom Canada
01.2021 - 01.2022
Sales Floor Assistant Manager
Nordstrom Canada
02.2019 - 01.2021
Sales and Personal Stylist
Nordstrom Canada
01.2017 - 02.2019
Door-to-Door Sales Representative
Encore painting
02.2015 - 09.2015
Toronto Star Sales Person
Toronto Star
06.2014 - 08.2014
Summer Camp Coordinator
Toronto Catholic School Board
04.2014 - 09.2017
Associate of Arts - Mortgage Broker Course
Remic
Bachelor of Science - Health Sciences
York University
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