Timothy Li
Waterdown,ON
Summary
Offering background in customer service and communication skills, eager to learn and develop in business development environment. Contributes solid understanding of CRM software and ability to manage customer inquiries effectively. Ready to use and develop problem-solving and organizational skills in the Service Advisor role.
Overview
2
2
years of professional experience
Work History
BDC Service Representative
Budds' Imported Cars (JLR)
03.2024 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
Service Lot Attendant
Budds' BMW
07.2023 - 03.2024
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Education
High School Diploma -
Waterdown District High School
Waterdown ON06-2021
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- Performance tracking
- Customer service
- Quick thinking
- Follow-up calls
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
BDC Service Representative
Budds' Imported Cars (JLR)
03.2024 - Current
Service Lot Attendant
Budds' BMW
07.2023 - 03.2024
High School Diploma -
Waterdown District High School
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