Timothy Li
Waterdown,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Representative
Budds Imported Cars
Oakville, ON
02.2024 - Current
- Provided accurate information regarding services while upselling additional services when appropriate.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new services.
Service Lot Attendant
Budds BMW
Oakville, ON
07.2023 - 02.2024
- Ensured client cars were washed after repairs
- Made sure the service lot was organized
- Moved cars around to make space
New Car Sales Consultant
Johnston Chrysler
Hamilton, ON
11.2022 - 02.2023
- Greeted customers in a friendly manner and conducted follow-up calls after sales.
- Assisted customers in selecting the right car for their budget and lifestyle.
- Developed customer relationships through active listening and responding to customer needs.
- Provided customers with detailed information about car features, pricing, financing options and warranties.
Education
Bachelor of Arts - Psychology
Harvard College
Cambridge, MA05-2025
High School Diploma -
Waterdown District High School
Waterdown, ON06-2021
Skills
- Product Upselling
- Customer Service
- Building rapport
- Goal-Oriented
- Friendly and Enthusiastic
- Cold-calling
- Upselling strategies
Certification
- VALID OMVIC LICENSE
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Call Center Representative
Budds Imported Cars
02.2024 - Current
Service Lot Attendant
Budds BMW
07.2023 - 02.2024
New Car Sales Consultant
Johnston Chrysler
11.2022 - 02.2023
Bachelor of Arts - Psychology
Harvard College
High School Diploma -
Waterdown District High School
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