Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

TIMOTHY LAPLANTE

North Bay,ON

Summary

Organized and dependable teacher candidate with high success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet student and school needs. High energy, results-orientated individual that possesses a passion for delivering top-class client-focused service. Seeking a varied role that will allow for the consolidation of both education and professional background, expand knowledge, and provide opportunities for personal and professional growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Experience Leader

Indigo Books & Music Ltd.
10.2013 - 08.2023
  • Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
  • Trained and mentored new team members, improving overall team performance and knowledge base.

Compliance Officer

Canada Revenue Agency
03.2022 - 07.2022
  • Collaborated with taxpayers to resolve outstanding issues and maintain compliance.
  • Compliance officer and assessment clerk by actively reviewing large databases of records in a timely, and accurate manner while conducting myself with the utmost confidentiality and professionalism.
  • Excellent interpersonal skills, namely over the phone, as a result of extensive phone training and practical knowledge in dealing with high-stress situations.

Education

Bachelor's of Education - Ongoing

Nipissing University
North Bay, ON
04.2025

Master of Science Communication - Withdrawn

Laurentian University
Greater Sudbury, ON
09.2021

Bachelor of Science - Biology

Laurentian University
Greater Sudbury, ON
05.2020

Skills

  • Classroom Instruction
  • Student Engagement
  • Small Group Instruction
  • Curriculum Implementation
  • Ability to work under pressure and consistently meet deadlines while working in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Experienced in using Microsoft applications (excel, word & outlook)
  • Data entry and report writing
  • Past experience in talent development, training, supervision over multiple staff members simultaneously, opening/closing procedures, Indigo’s standards of success, etc

Accomplishments

The William Kedey Memorial Scholarship, 2019

The Mark Gentili Scholarship, 2019

The Dr. James Marchbank Scholarship, December 2019

Languages

English
Native or Bilingual
French
Limited Working

Certification

· Bill 168 Workplace Violence Training

· OHS Roles and Responsibility

· Confidentiality Training

· WHMIS

· Valid G Class License

References

Rachel Mantas - Executive Director Rainbow Routes - rachel.mantas@rainbowroutes.com (705)521-4570 

Ms. Mantas and I worked together for many years (~6) at Indigo Books & Music and took a large role in training me as the Lifestyle Manager. Her current roles as Executive Director of Rainbow Roots see her working acting as advocate for Sudbury eco-spaces through written reports, grant development, and outreach coordinator. 


Tara Schroeder - Kids Manager - tschroeder@indigo.ca (705)-5252-5616

Mrs. Schroeder and I worked together for many years (~4) at Indigo Books & Music, where I acted as introductory trainer to her and she later became my supervising manager.


Dr. Chantal Barriault - Director of the the Science Communication program at Laurentian University - cbarriault@laurentian.ca (705)675-1151 ext. 4139. Dr. Barriault was my mentor and professor during the few months I was able to attend the Science Communication program. She acted as an advisor and I attribute my movement to Nipissing's Education program to her constant support and guidance.

Timeline

Compliance Officer

Canada Revenue Agency
03.2022 - 07.2022

Customer Experience Leader

Indigo Books & Music Ltd.
10.2013 - 08.2023

Bachelor's of Education - Ongoing

Nipissing University

Master of Science Communication - Withdrawn

Laurentian University

Bachelor of Science - Biology

Laurentian University
TIMOTHY LAPLANTE