TIMOTHY KIRK
REGINA,CANADA
Summary
I am a seasoned and results-oriented hotel management professional. I have 13 years in the hotel industry. With the past 4 years holding the General Manager position. With my driving operational excellence, guest satisfaction, and financial performance. I have proven abilities to lead diverse teams, optimize processes, and deliver exceptional hospitality experiences. I adept at strategic planning, budget management, and fostering strong stakeholder relationships to ensure sustainable growth and profitability.
Overview
14
14
years of professional experience
Work History
General Manager
Holiday Inn Express and Suites/ Quality Inn and Suites
Regina, Canada
2020.01 - Current
- Management of all Hotel Operations
- Successfully managed daily operations including scheduling, customer service and staff management of a dynamic Team
- Financial Operations as well as Financials for Rental Vendors currently 7 tenants
- Ensuring compliance with health and safety and licencing regulations as the Hotel Maintenance and Safety champion
- Creating and managing budgets, monitoring expenses and maximizing profitability
- Successfully over saw and executed a full Brand change over from Holiday Inn Express to Quality Inn and Suites
- Developing and implementing strategies to drive revenue, increase occupancy rates and enhance guest satisfaction scores
- Implemented a comprehensive training program that improved guest satisfaction score by 17% in the last 14 months
Assistant General Manager
Super 8 By Wyndham
Regina, Canada
2018.01 - 2020.01
- Contributed new ideas for promotional offers and marketing possibilities to drive up revenue and bring in new business
- Ensured compliance that all licensing laws, Health and Safety and other statutory regulations were followed
- Staff Management of all Front Desk, Housekeeping and Maintenance employees
- Training requirements for new hires and onboard staff with on going changes
- Responsible for Payroll and Inventory
- Developed a strategy program to increase guest enrolments
- I implemented a program that was able to bring my property to the top 100 out of 8500 properties in North America for 12 months straight
- Actively involved with setting the daily rates and forecasts to ensure the ADR/REV PAR were not only meeting targets but surpassing monthly targets and goals
- Assisting with repairs and inspections throughout the property and made sure the work was up to code and complied with safety regulations
Operations Manager
The Hotel Saskatchewan Autograph Collection
Regina, Canada
2016.01 - 2018.01
- Assisted Senior Rooms Leadership with developing strategies and processes to drive Room Cleanliness Scores & Check-In Scores that Increased overall property Guest Satisfaction by 10%
- Creation and implementation of a monthly linen inventory review to ensure Associates had the correct PAR levels to complete daily assignments
- Completed daily payroll and productivity review to ensure department hours per occupied room were in-line with budget/forecast
- Daily management of both Front Office and Housekeeping Operations
- Assisted with Checking in/out guests and processing payments
- Created inventory program for Housekeepers, House Person storage areas to ensure PAR levels were maintained
- Oversaw the Guest Survey tracking sheets for Front Office, Housekeeping sharing positive results with Associates and creating re-training plans for those Associates that required assistance
Housekeeping and Custodial Manager
The Banff Centre
Banff, Canada
2011.01 - 2016.01
- Supported Housekeeping team of 48 with the management of 17 separate buildings that made up the resort with 364 guest rooms
- Created weekly schedules for hourly Associates within the Housekeeping Department as well as completion of department payroll
- Using property specific training techniques assisted with the training of new Associates and development of existing Associates
- Responsible for receiving and distribution of cleaning supplies to property Associates to ensure all team members had the correct tools/supplies to complete daily task assignments
Education
General Manager Ongoing Training Program -
Toronto01.2024
Grade 12 - Ontario Secondary School Diploma
Bishop Paul Francis Reding Secondary School
Milton, ON01.2003
Skills
- Hotel Operations Management
- Team Leadership and Development
- Budgeting and Financial Analysis
- Guest Satisfaction and Retention
- Strategic Planning and Implementing
- Sales and Marketing Strategy
- Vendor and Stakeholder Relations
- Compliance with Hospitality Standards
- Excellent Computer Skills
- Keyboard Speed of 70 words per minute
- Experienced with Microsoft Word
- Power Point
- Windows Media Player
- Macromedia Flash
- Adobe Photo Shop Programs
- Microsoft Excel
References
Available upon request.
Leadershipabilitiesandinterests
- Volunteer-Coaching my sons rec Baseball team.
- MLB Boston Red Sox Fan
- Leisure-golfing, fishing, playing on a slo-pitch team, spending quality time with family and friends.
Highlightsofskillsandabilities
- Hotel Operations Management
- Team Leadership and Development
- Budgeting and Financial Analysis
- Guest Satisfaction and Retention
- Strategic Planning and Implementing
- Sales and Marketing Strategy
- Vendor and Stakeholder Relations
- Compliance with Hospitality Standards
- Professional Experience
Timeline
General Manager
Holiday Inn Express and Suites/ Quality Inn and Suites
2020.01 - Current
Assistant General Manager
Super 8 By Wyndham
2018.01 - 2020.01
Operations Manager
The Hotel Saskatchewan Autograph Collection
2016.01 - 2018.01
Housekeeping and Custodial Manager
The Banff Centre
2011.01 - 2016.01
General Manager Ongoing Training Program -
Grade 12 - Ontario Secondary School Diploma
Bishop Paul Francis Reding Secondary School