Dedicated bereavement professional with nearly 30 years of experience across all facets of the industry. Proven expertise as a senior licensed funeral director and crematorium operator, complemented by certifications in monument restoration and sales. Extensive knowledge of BAO Legislation, combined with strong management skills in funeral home and cemetery operations. Committed to providing compassionate support while ensuring compliance and excellence in service delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Funeral Director/ Cemetery Manager
The Lindsay Cemetery Corporation & Riverside Funeral Services
Lindsay, Canada
04.2015 - 06.2024
General Manager/Executive Director (6 years)
Funeral Director (4 months)
Completed legal documentation and signed death certificates.
Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
Arranged funerals consistent with each family's heritage and religious beliefs.
Arranged for clergy members to perform funeral services.
Participated in continuing education courses to maintain licensure requirements.
Assisted in pre-arranging funerals with clients.
Arranged transportation of body from place of death to funeral home.
Obtained doctors' signatures on death certificate to complete insurance claim forms.
Performed administrative duties such as answering phones, filing paperwork and completing forms.
Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
Participated in community activities for funeral home promotions and other purposes.
Completed and filed all necessary legal documentation quickly and accurately.
Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
Advised families on applicable laws regarding disposition of human remains.
Removed deceased from place of death and transported to funeral home.
Scheduled funeral services, coordinated burials and arranged cremations.
Managed ordering and inventorying of caskets, urns and other related merchandise.
Ensured compliance with state regulations governing funeral homes.
Obtained information to complete death certificates or burial permits.
Prepared obituaries for publication in local newspapers.
Met with client families to discuss service options and pricing plans.
Utilized various software and tools to streamline processes and optimize performance.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Operated a variety of machinery and tools safely and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Created and managed budgets for travel, training, and team-building activities.
Funeral Director
Managan Funeral Home
Beaverton, Canada
04.1996 - 04.2015
Performed administrative duties such as filing documents and answering phones.
Arranged funerals consistent with each family's heritage and religious beliefs.
Communicated with funeral attendees to provide information and facilitate organized services.
Assisted with the selection of caskets, urns, and other memorial items.
Greeted visitors at funeral home reception area and assisted with seating arrangements for services.
Completed and filed all necessary legal documentation quickly and accurately.
Provided guidance to families in selecting appropriate music selections for services.
Completed legal documentation and signed death certificates.
Documented financial transactions related to funerals and burials.
Oversaw filing of legal documents.
Consulted with families of deceased to make funeral arrangements.
Arranged for clergy members to perform funeral services.
Provided support to grieving families during visitation hours.
Participated in community activities for funeral home promotions and other purposes.
Prepared death certificates and drafted obituaries.
Conducted pre-need consultations to educate clients on available funeral plans.
Assisted embalmers during preparation of remains for burial and cremation ceremonies.
Compiled information for use in preparing death notices, prayer cards, and booklets.
Managed paperwork including death certificates and burial permits.
Handled customer inquiries about available products or services offered by funeral home.
Set up chapel or graveside service area prior to ceremonies.
Maintained records regarding cremations or interments performed by facility staff.
Removed deceased from place of death and transported to funeral home.
Obtained doctors' signatures on death certificate to complete insurance claim forms.
Obtained information to complete death certificates or burial permits.
Prepared obituaries for publication in newspapers and websites.
Scheduled funeral services, coordinated burials and arranged cremations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Maintained updated knowledge through continuing education and advanced training.
Education
Funeral Director Intern -
Managan Funeral Home
Beaverton, Ontario
01.1999
Funeral Service Education Program -
Humber College
Toronto, Ontario
01.1998
High School Diploma -
Central Collegiate
Oshawa, Ontario
01.1996
Skills
Strong knowledge of BAO Legislation
Over 25 years of knowledge of the industry
Quickbooks certification
Strong leadership skills
Well-rounded computer knowledge
Works well independently or as a team
Flexible schedule
Dependable
Highest level of customer service
Funeral planning
Cremations
Embalming expertise
Volunteer Experience
Passed President, Beaverton Lions Club
Passed Rectors Warden and current Peoples Warden, St. Paul's Anglican Church
Chairman, Board of Directors for the Stone Church Cemetery Commission
Passed Vice-President, Beaverton Fall Fair
Passed Director, Bereavement Authority of Ontario, Cemetery and Crematorium Advisory Committee
Certification
Class 1 FD license
Crematorium Operation Certification
Monument Restauration Certification
Quickbooks certification
Languages
English
Professional
Timeline
Funeral Director/ Cemetery Manager
The Lindsay Cemetery Corporation & Riverside Funeral Services
Administrative Assistant at Beechwood Funeral, Cemetery, and Cremation ServicesAdministrative Assistant at Beechwood Funeral, Cemetery, and Cremation Services