Timothy Duncan
Huntington Beach
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
Work History
New Car Sales Consultant
Southwest Ford Inc
07.2024 - Current
- Demonstrated vehicles, features, knowledge of each model/trim level, and conduct test drives.
- Took in bound phone ups and focused on building peak interest to set appointments
- Followed our 11 step system to close clients and maximize show room visit closing percentage.
- Made it a goal to make at least 100 Cold calls/hot leads.
- Implement my cold market prospecting skills to build rapport with Ford owners to get cliental in the doors
- Responded to customer enquiries via telephone and email.
- Responsible for quickly following up with incoming internet leads and following daily to set appointments.
- Cold calling past clients with a scripted dialogue to build rapport and set appointments.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Prepared purchased vehicles and completed final delivery checks.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
Life Insurance Sales Agent
Transamerica
04.2017 - 12.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Cold called warm leads to generate new sales
Server
BJ's Restaurant & Brewhouse
05.2017 - 03.2019
- Increased sales significantly by upselling higher-end products to customers.
- Memorized the food and drink menus to provide customers with accurate information.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier
Burger Lounge
01.2016 - 09.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Business
University of Oklahoma
Norman, OKBachelor of Arts - Business
Orange Coast College
Costa Mesa, CA08.2023
Skills
- Customer Service and Rapport
- Specials Promotion and Upselling
- High Volume Dining
- Warm and Friendly
- Sales
- Cool Under Pressure
Timeline
New Car Sales Consultant
Southwest Ford Inc
07.2024 - Current
Server
BJ's Restaurant & Brewhouse
05.2017 - 03.2019
Life Insurance Sales Agent
Transamerica
04.2017 - 12.2020
Cashier
Burger Lounge
01.2016 - 09.2016
Associate of Arts - Business
University of Oklahoma
Bachelor of Arts - Business
Orange Coast College
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