Timothy Contreras III
Running Springs
Summary
Dynamic Client Relationship Consultant with U.S. Bank, adept at enhancing client engagement and delivering tailored banking solutions. Proven problem-solver with a keen attention to detail, successfully expanded the client base through strategic networking. Committed to achieving customer satisfaction and loyalty by leveraging extensive product knowledge and exceptional service skills.
Overview
7
7
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
09.2021 - 11.2024
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
Customer Service Representative
Pali Institute
01.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Store Manager
Jan's Health Bar
08.2017 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Artificial Intelligence For Business
Mt. San Antonio College
Walnut, CA06-2026
Skills
- Problem-solving
- Client relationships
- Attention to detail
- Customer relationship management
- Time management
- Client engagement
Timeline
Client Relationship Consultant
U.S. Bank
09.2021 - 11.2024
Customer Service Representative
Pali Institute
01.2020 - 08.2021
Assistant Store Manager
Jan's Health Bar
08.2017 - 01.2021
Artificial Intelligence For Business
Mt. San Antonio College
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