Timothy Coleman

Complete bed count list before the end of each shift and review with staff for next shift. • Participate and be present for triage sessions. • Conduct a minimum of nine (9) rounds per shift and complete the necessary documentation of observations during each round. • Compose triage reports on the behaviors and needs of each guest. • Monitor chore assignment and completion, informing providers of any resistance or lack of participation. • Recommend guests who go above and beyond to improve the community for thanks or “kudos.” • Monitor guest messages and mail. • Inventory supplies and prepare for next shift. • Assist in cleaning the facility and keeping the facility organized. • Monitor clients’ basic hygiene. • Answer phones and take messages as needed. • If assigned to Cottage Health contacts, monitor the main phone line and respond to any inquires from Cottage Health. • Refer to Team Supervisor or guest’s provider for crisis and suicide risk assessments, to provide appropriate interventions, and to ensure the completion of critical incident reporting withing 24 hours as required by the contract and PATH policies. • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, use effective coping skills, and manage own care. • Use evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, and Harm Reduction. • Complete progress notes on every face-to-face/telephone contact with client or collateral contact by the end of each shift. • Meet with Team Supervisor weekly for supervision meetings. • A high level of tolerance and understanding for individuals who present for services with urgent and multiple case management and health needs. • Strong communication skills. • High level of motivation and self-starting demeanor with the ability to coordinate multiple projects simultaneously in a high-pressure environment.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Generated and printed daily financial reports to track hotel performance.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.