Timothy Chan
Richmond,BC
Summary
Meticulous and enthusiastic guest-focused individual with knowledge of service delivery and proven multitasking abilities. Adaptable, hardworking, and driven to facilitate positive guest experience and repeat business.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Childcare Provider
Tomorrow's Topkids Childcare Society
09.2022 - Current
- Developed age-appropriate activities and crafts to engage children
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Floor Supervisor
Earls Restaurant Ltd.
11.2022 - 09.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server (2021 - 2024)
- Consistently provided attentive, friendly, and fast service to customers
- Cultivated warm relationships with regular customers.
- Skillfully anticipated and addressed guest needs
- Accurately record orders and partnered with team members to serve food and beverages that exceeded guest expectations.
To Go Order Liaison (2021 - 2022)
- Trained new employees on proper packing procedures and order taking
- Responded to phone inquiries related to business operations
- Ensured that orders were kept to high standards and allergy procedures were properly followed.
Senior Kitchen Aid
Alley's BBQ
10.2018 - 03.2020
- Trained new employees on proper kitchen procedures and safety protocols
- Maintained excellent standard of cleanliness in kitchen by regularly sanitizing work surfaces and floors
- Inspected stock to identify shortages, replenish supply, and maintain consistent inventory.
Education
Diploma - Hospitality Managment
Vancouver Community College
06-2026
High School Diploma -
Richmond Secondary
06.2021
Skills
- Communication and interpersonal skills
- Quality Control
- Team player
- Guest Relations
- Reservation Management
- POS Systems Operations
Languages
English
Cantonese
Certification
- Serving It Right
- FoodSafe Level 1
- First Aid Level B CPR/AED
- SuperHost
- Responsible Adult
Timeline
Floor Supervisor
Earls Restaurant Ltd.
11.2022 - 09.2024
Childcare Provider
Tomorrow's Topkids Childcare Society
09.2022 - Current
Senior Kitchen Aid
Alley's BBQ
10.2018 - 03.2020
High School Diploma -
Richmond Secondary
- Serving It Right
- FoodSafe Level 1
- First Aid Level B CPR/AED
- SuperHost
- Responsible Adult
Server (2021 - 2024)
To Go Order Liaison (2021 - 2022)
Diploma - Hospitality Managment
Vancouver Community College
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