Overview
Work History
Education
Skills
Timeline
Manager

Timothy Cassavetes

Overview

13
13
years of professional experience

Work History

Manager

Urban Axe Throwing LTD
08.2020 - 10.2024
  • Oversaw Daily Operations: Managed Venue day-to-day operations of including scheduling, staff management, and ensuring all areas were clean, safe, and ready for customers
  • Ensured Safety Compliance: Enforced strict safety protocols and procedures to ensure the well-being of guests and staff, conducting regular safety briefings, equipment inspections, and training sessions
  • Managed Staff: Recruited, trained, and supervised a team of Throw Coaches, ensuring high levels of customer service and staff engagement
  • Developed Customer Experience: Created an engaging and fun customer experience by organizing themed nights, tournaments, and special events, tailored to different groups, such as corporate teams, parties, and walk-ins
  • Handled Booking and Reservations: Managed the venue's booking system, coordinating group reservations, walk-ins, and private events, optimizing schedule slots to maximize occupancy and revenue

Assoc. Product Merchandiser

Nordstrom
07.2018 - 08.2020
  • Assisted in Product Development: Collaborated with designers and buyers to select and develop new products, ensuring they align with market trends and brand strategy
  • Analyzed Sales Data: Regularly reviewed sales performance reports identifying trends, bestsellers, and under performing products, providing actionable insights to optimize the product mix
  • Managed Inventory Levels: Monitored stock levels and coordinated with the supply chain team to ensure timely replenishment, reducing out-of-stock situations and minimizing overstock
  • Created Merchandising Plans: Assisted in developing visual merchandising plans, including store layouts, product placements, and promotional displays, to maximize sales and enhance the customer shopping experience

Online Sales Specialist

BMW Victoria
02.2016 - 05.2018
  • Assisted with Customer Consultations: Greeted and engaged potential customers, conducted needs assessments, and introduced them to the BMW lineup, highlighting key features and benefits tailored to their preferences
  • Supported Sales Process: Worked closely with senior sales associates to understand the sales process, including test drives, presenting financing options, and completing sales paperwork, while gradually taking on more responsibilities
  • Maintained Product Knowledge: Continuously updated knowledge of BMW models, specifications, and the latest automotive technologies through training sessions and self-study to provide accurate information and enhance customer interactions
  • Closed more than 350 sales of both new and used cars utilizing savvy negotiation skills and in-depth product knowledge to close high-value sales, consistently exceeding monthly targets while building longterm relationships with clients through exceptional customer service and follow-up

Insurance Advisor

TD Insurance
04.2012 - 11.2015
  • Advising clients in auto, home and travel insurance, connecting and building relationships by providing information to clients on our coverage benefits/features, and information on underwriting policies
  • Minimized cancellations through attention to detail and at the same time ensured customer satisfaction and service quality
  • Monthly, Quarterly and Yearly follow up with clients for all their insurance needs
  • Updating policies and answering any queries or complaints to provide a detailed solution
  • Handling any and all issues or escalations in a timely manner while providing excellent customer service

Education

Associate of Arts - Art History

Langara College
Vancouver, None
01-2020

BBA - Marketing

Southeastern University
Washington, DC

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff management
  • Relationship building
  • Conflict resolution
  • Marketing
  • Multitasking
  • Problem-solving

Timeline

Manager

Urban Axe Throwing LTD
08.2020 - 10.2024

Assoc. Product Merchandiser

Nordstrom
07.2018 - 08.2020

Online Sales Specialist

BMW Victoria
02.2016 - 05.2018

Insurance Advisor

TD Insurance
04.2012 - 11.2015

Associate of Arts - Art History

Langara College

BBA - Marketing

Southeastern University

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Timothy Cassavetes