Timothy Bolton
Hamilton,Canada
Summary
Retail professional with expertise in customer service, leadership, and project management. Developed and delivered training programs on customer service, conflict resolution, product knowledge, ergonomics, disability management, and health and safety. Experienced in ergonomics, disability case management, and claims adjudication, with a focus on quality assurance and safety compliance. Proven ability to identify hazards or failure modes in processes, implement effective solutions, and analyze program outcomes to improve outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Omnichannel Sports Leader/Sales Associate
Decathlon Canada Inc.
Burlington, Ontario
01.2022 - Current
- Served as Manager on Duty for over 50% of all shifts. Key responsibilities included autonomously opening and closing the store, preparing the Daily Report on strategic targets and actions taken towards KPIs during the day, and leading a store of up to 15 employees in customer service, safety and security, and optimizing personnel to boost commercial activities.
- Served as Employee representative on Store JHSC and took active leadership in completing yearly Corporate Safety auditing;
- Organized training sessions for staff to enhance customer service skills and product knowledge, and acted as the store's subject matter expert on hiking/trekking, camping, water sports, and running.
- Managed significant store layout transformation, cutting space from 4,261 sqm to 2,882 sqm. Executed relocation of all 20 sections with minimal disruption. Provided precise direction to team, facilitating smooth project flow. Completed layout change ahead of timeline, showcasing effective project management capabilities.
National Disability Specialist
Canada Cartage Systems Limited Partnership
Mississauga, Ontario
04.2020 - 11.2020
- Achieved 100% on-time filing rate for workers' compensation claims across multiple Compensation Boards.
- Developed province-specific workers' compensation injury reporting packages to improve compliance.
- Delivered comprehensive training sessions for Operations Managers and Health & Safety personnel.
- Served as national lead for claims objections and appeals, significantly improving resolution effectiveness.
- Provided support for case escalations related to absence and disability management.
- Acted as subject matter expert for STD, LTD, and workplace accommodation policies.
- Coordinated ergonomic initiatives with health and safety personnel to enhance training programs and accident investigations.
Senior Disability Specialist
Walmart Canada Corporation - Corporate Store Support Centre
Mississauga, Ontario
06.2019 - 02.2020
- Achieved highest operational excellence standards in support services for absence management and workplace accommodations.
- Demonstrated compliance and effectiveness as national subject matter expert for IPP, STD, LTD, LOA policies.
- Guided leadership, human resources, and legal counsel on complex disability claims and workplace accommodations.
- Coordinated services with Associate Claims personnel on Workers Compensation claims.
- Managed national vendor relationships for Employee Assistance Program and various disability service providers.
- Onboarded new national disability management provider, resulting in reduced costs for IPP and STD claims.
Abilities Specialist - OHSS
St. Joseph's Health Centre
Toronto, Ontario
07.2015 - 12.2018
- Established a Musculoskeletal Disorder Prevention Training Program for over 400 employees across multiple departments.
- Drafted an industry-leading Corporate Musculoskeletal Disorder Prevention Program.
- Completed over 800 assessments, including physical demands analyses, accident investigations, ergonomics assessments, and workplace accommodation meetings.
- Coordinated with stakeholders to design innovative equipment and redesign workstations.
Work Transition Specialist - Industrial Sector
Workplace Safety & Insurance Board (WSIB)
Toronto, Ontario
05.2014 - 01.2015
- Aided operational management for workers, employers, and WSIB case managers in complex claims resolution.
- Implemented work transition plans that optimized injured workers' functional abilities.
- Developed effective solutions through vocational rehabilitation counseling for workers and employers.
- Communicated with incident employers to conduct assessments and labor market research for return-to-work options.
- Successfully completed over 30 work transition plans while managing a caseload of up to 40 active cases.
Return to Work Specialist
Toronto Community Housing Corporation
Toronto, Ontario
10.2010 - 01.2014
- Organized case management activities for non-occupational disability absences, ergonomics interventions, and return-to-work plans for WSIB claims.
- Delivered Job-Specific Ergonomics Training Seminar to TCHC Apprentice Cleaners and Workplace Accommodation Training to Supervisors, Managers, and Executive Leadership Teams.
- Managed tracking and analysis of absences, accommodations, ergonomics, LTD cases, and disability-related arbitration.
- Measured ergonomic suitability for Management and Unionized employees in Non-Occupational and WSIB cases.
- Coordinated referrals for External Medical Reviews, IMEs, and In-Patient Substance/Drug Alcohol Rehabilitation Programs.
- Represented organization at HRTO, WSIB (WSIAT and ARO), and Ontario Labour Relations Board hearings.
- Authored TCHC Workplace Accommodation Policy/Procedure and Return to Work/Rehabilitation procedure.
- Contributed to the drafting of the Accommodation and Sick leave provisions within CUPE Local 416, 79 and OPSEU 529 Collective Bargaining Agreements, and TCHC Psychological Health and Safety Advisory Group
- Completed over 1000 assessments, including PDAs, Ergonomics Assessments, and workplace accommodation meetings.
Education
Bachelor of Science - Honours Co-Op Kinesiology
University of Waterloo
Waterloo06-2004
Skills
- Team leadership and management
- Customer service excellence
- Visual merchandising expertise
- Project management skills
- Conflict resolution techniques
- Occupational health and safety
- Training and development
- Disability management strategies
- Workers' compensation knowledge
- Job safety analysis proficiency
- Risk assessment compliance
- Disability claims adjudication
- Cost-benefit analysis and ROI
- Policy development experience
- Workstation design planning
Certification
- Registered Kinesiologist, R.Kin., College of Kinesiologists of Ontario (2016-2023 - Licence in process of re-activation as of August 2025)
- Joint Health & Safety Committee Certification Part I, OSG Workplace Wellbeing (2025)
- Standard First Aid/CPR-Level C/AED (2024)
- Mental Health First Aid-Basic, Mental Health Commission of Canada (2020)
- Ontario Hospital Association, certificate in “Understanding HOODIP and The RTW Process” (2015) REA, Occupational Health & Safety for Managers and Supervisors – “The Competent Person Course” (2010)
- Ontario Kinesiology Association (OKA) Certified Kinesiologist (C.K.), 2004-2016
- Workright Inc., certificate in “Disability Management” (2006)
- Honeywell Aerospace, Lean Six Sigma Green Belt certification (2003)
References
References available upon request.
Timeline
Omnichannel Sports Leader/Sales Associate
Decathlon Canada Inc.
01.2022 - Current
National Disability Specialist
Canada Cartage Systems Limited Partnership
04.2020 - 11.2020
Senior Disability Specialist
Walmart Canada Corporation - Corporate Store Support Centre
06.2019 - 02.2020
Abilities Specialist - OHSS
St. Joseph's Health Centre
07.2015 - 12.2018
Work Transition Specialist - Industrial Sector
Workplace Safety & Insurance Board (WSIB)
05.2014 - 01.2015
Return to Work Specialist
Toronto Community Housing Corporation
10.2010 - 01.2014
Bachelor of Science - Honours Co-Op Kinesiology
University of Waterloo
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