Timmesha Buford
Fresno,CA
Summary
Experienced with leading customer service teams to drive satisfaction and efficiency. Utilizes problem-solving and leadership skills to maintain high standards of service. Track record of fostering team collaboration and addressing customer needs effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Liveops
South Dakota
09.2022 - Current
- Conducted warm and cold calls in a high-volume call center environment.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Initiated contact with potential clients to generate new business opportunities.
- Analyzed call results to identify trends and adapt approaches for better outcomes.
Licensed Realtor
Better Homes and Gardens Real Estate
Sioux Falls, SD
09.2022 - 01.2026
- Assisted clients in buying, selling, and renting properties.
- Conducted market analyses, negotiated contracts, and managed property transactions.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
Property Manager
Self-Employed
Sioux Falls, SD
09.2022 - 01.2026
- Oversaw day-to-day operations for residential rental properties, including tenant relations, maintenance coordination.
- Handled lease agreements, property showings, and move-in/move-out inspections.
- Responded promptly to maintenance requests and resolved tenant issues to ensure high satisfaction.
- Maintained accurate records of property expenses, tenant correspondence, and compliance documents.
Administrative Coordinator
School Bus Inc
Sioux Falls, SD
08.2021 - 03.2022
- Managed scheduling, trip estimates, and customer inquiries for charter bus services.
- Coordinated with drivers and dispatch to ensure accurate trip execution and customer satisfaction.
- Maintained detailed records, processed payments, and performed general administrative tasks.
School Bus Driver
School Bus Inc
Sioux Falls, SD
04.2021 - 03.2022
- Safely transported students, including those with special needs, adhering to all safety regulations.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Ensured timely pick-up and drop-off of students, maintaining consistent schedules.
- Led emergency response drills, ensuring preparedness for unforeseen situations.
Direct Support Professional
Dakotabilities
Sioux Falls, SD
10.2020 - 10.2021
- Provided care for individuals with disabilities, assisting with daily living and personal development.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Developed and implemented individualized care plans to meet individual needs of each client.
Child Care Worker
First Adventure Learning Center
Sioux Falls, SD
10.2019 - 03.2020
- Facilitated learning and supervised play activities for young children.
- Maintained communication with parents about daily progress.
- Developed and implemented engaging educational activities for children ages 0-10.
- Trained and mentored new staff in best practices on child development and care.
- Maintained accurate records of children's progress and developmental milestones.
Full Time Manager
Dollar General
Madison, SD
12.2017 - 02.2019
- Led store operations, managed inventory, and supervised team to achieve sales targets.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Submitted orders for new inventory.
- Collaborated with other management to align training initiatives with business objectives and customer service standards.
Shift Manager
McDonald's Franchise
Madison, SD
07.2014 - 12.2016
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Mentored new hires through onboarding processes ensuring smooth integration into the team.
- Managed daily operations during shifts, including staff management, food safety, and customer service.
- Ensured compliance with company standards and enhanced team performance.
Education
High School Diploma -
J.E. Young Academic Center
Fresno, CA2013
Skills
- Verbal and Written Communication
- Customer Service Excellence
- Team Leadership
- Property Management
- Scheduling & Coordination
- Lease Management
- Conflict Resolution
- Real Estate Market Knowledge
- Cold Calling
- Microsoft Office Suite
Certification
- Licensed Real Estate Agent
- CDL Class B with Passenger Endorsement
- Driver's License
Timeline
Remote Customer Service Representative
Liveops
09.2022 - Current
Licensed Realtor
Better Homes and Gardens Real Estate
09.2022 - 01.2026
Property Manager
Self-Employed
09.2022 - 01.2026
Administrative Coordinator
School Bus Inc
08.2021 - 03.2022
School Bus Driver
School Bus Inc
04.2021 - 03.2022
Direct Support Professional
Dakotabilities
10.2020 - 10.2021
Child Care Worker
First Adventure Learning Center
10.2019 - 03.2020
Full Time Manager
Dollar General
12.2017 - 02.2019
Shift Manager
McDonald's Franchise
07.2014 - 12.2016
High School Diploma -
J.E. Young Academic Center