Timilehin Anjorin
Kamloops,BC
Summary
Reliable Frontdesk well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
4
4
years of professional experience
Work History
Hotel-front-desk-agent
The Wheatbaker Hotel
07.2021 - 08.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored hotel's budget and financial records.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Receptionist
Eko Altantic Hotel
03.2019 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
MBA - Business Administration
Thompson River University
Kamloops, BC08.2025
Skills
- Hotel Management Procedures
- Guest Registration
- Reading Comprehension
- Hotel Room Cleaning
- Hotel Booking
- Front Desk Operations
- Customer Experience
- Confirming Transactions
- Critical Thinking
- Cash Register Operations
- Inventory Restocking
- Transportation Arrangements
- Active Listening
- Hotel Accommodations
- Credit Card Transaction Processing
- Guest Accounts
Languages
English
Full Professional
Timeline
Hotel-front-desk-agent
The Wheatbaker Hotel
07.2021 - 08.2023
Front Desk Receptionist
Eko Altantic Hotel
03.2019 - 07.2021
MBA - Business Administration
Thompson River University
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