Anu Osungade
Kleinburg,ON
Summary
Dynamic professional with a proven track record at The Cleaning Authority and ENV, excelling in client management and conflict resolution. Skilled in Salesforce CRM, administrative support, I consistently surpassed performance targets, enhancing customer satisfaction and driving sales growth. An adaptive team player, I leverage data analysis to deliver effective solutions and foster strong client relationships.
Overview
7
7
years of professional experience
Work History
Customer Servive Representative
The Cleaning Authority
05.2024 - Current
- Managed 50+ daily client inquiries with professionalism and efficiency, ensuring alignment with company standards, while maintaining excellent attendance, punctuality, and proactive issue resolution across departments.
- Scheduled 20+ in-home estimates weekly, consistently meeting or surpassing call-to-estimate conversion goals, while exceeding performance targets by integrating client concerns into effective solutions, and delivering high-quality service.
Leads Specialist
Avanti Body
09.2023 - 12.2023
- Drove lead generation and consistently exceeded sales targets through strategic outreach, tailored scripts, and persuasive communication across 50+ daily calls and SMS interactions, using CRM tools like Forte, Meevo, and Call Tracking Metrics.
- Improved lead quality and expanded the prospect pool through targeted research, precise segmentation, and advanced data mining techniques, consistently exceeding sales targets by nurturing leads and building trust with a confident, persuasive approach.
SALES MIGRATION SPECIALIST
Rogers Communications Business Phone Solutions
02.2023 - 09.2023
- Led end-to-end data migration projects with timely execution, proactive risk mitigation, and minimal discrepancies, while collaborating cross-functionally to maintain clear documentation, and stakeholder updates for seamless transitions.
- Supported 20+ Rogers business clients daily to assess legacy systems, guide migrations, and optimize backend provisioning using Salesforce CRM, driving efficiency and effective knowledge sharing.
Bilingual Customer Service Representative
Lifeworks Financial Services
09.2022 - 02.2023
- Delivered bilingual customer support (English/French), resolving over 50 daily inquiries on pension plans and group insurance with empathy and accuracy, while maintaining detailed records and conducting in-depth research for high-quality service delivery.
- Consistently exceeded performance metrics by managing high-stress situations, prioritizing complex issues, and translating key documents and communications to ensure clarity and effective resolution.
Human Resources Officer
Talos Africa
10.2021 - 08.2022
- Improved employee retention and satisfaction by 40% through implementing effective HR policies, streamlining hiring, supporting staff, and leading conflict resolution.
- Designed and delivered training programs on accounting and company procedures, while reporting financial updates directly to management.
Executive Assistant
Environeticsinc
01.2018 - 09.2021
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments, while maintaining strict confidentiality.
- Boosted productivity through travel planning, event coordination, data management, and streamlined document systems.
Education
Liberal Arts Diploma - Psychology
University of Regina
Regina, SK06-2025
Bachelor of Arts - French
University of Ilorin
Ilorin, Kwara08.2021
Skills
- Client management
- Data analysis
- Bilingual communication
- Project management
- Conflict resolution
- Customer service
- Negotiation strategies
- Salesforce CRM
- Adaptive team player
Reading, cooking, learning new languages, travel
I'm passionate about reading, cooking, language learning, international travel, and DIY home projects because they nurture my creativity, curiosity, and discipline while fueling my personal growth, cultural awareness, and adaptability.
References
References available upon request.
Timeline
Customer Servive Representative
The Cleaning Authority
05.2024 - Current
Leads Specialist
Avanti Body
09.2023 - 12.2023
SALES MIGRATION SPECIALIST
Rogers Communications Business Phone Solutions
02.2023 - 09.2023
Bilingual Customer Service Representative
Lifeworks Financial Services
09.2022 - 02.2023
Human Resources Officer
Talos Africa
10.2021 - 08.2022
Executive Assistant
Environeticsinc
01.2018 - 09.2021
Liberal Arts Diploma - Psychology
University of Regina
Bachelor of Arts - French
University of Ilorin