Summary
Overview
Work History
Education
Skills
Honors And Membership
Languages
References
Timeline
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Timi Johnson

Mississauga,Canada

Summary

Resourceful and Result-driven with over 4 years of experience in Administration, Customer Service, Office Management and Public Relations. Proven expertise in aligning business objectives by establishing workflow processes in line with daily deliverables. Leverages strong communication skills and a proactive mindset to work autonomously in a high volume and fast-paced environment. Eager to provide your company with proficient services, strategies, solutions and support through attention to details and impeccable work ethics thereby achieving maximum operational impacts and boosting efficiency.

Overview

3
3
years of professional experience

Work History

Receptionist

Starks Barber Company
10.2022 - Current
  • Corresponded with over 3000 clients via email, telephone and successfully navigated inquiries/complaints with timely solutions
  • Achieved 92% customer satisfaction rating based on feedback forms by displaying 'customer first' attitude
  • Ensured smooth client flow by confirming all appointments 24 hours in advance and following up with clients who were running late, reducing missed appointments by 17%
  • Handled cash transactions, maintained sales and payments records accurately using Microsoft Excel spreadsheet functions.

Public Relations Co-Director

Medvocate
05.2022 - 09.2022
  • Performed market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve
  • Created presentations on analyzed brand's advertising/distribution data using identified seasonal trends and consumer insights; recommended strategic changes thereby reversing publicity slump
  • Collaborating with the PR team to create the best possible content to effectively execute the set plan and objectives for publicity campaigns
  • Worked as a liaison between the PR team, brand executives, guest speakers and the public
  • Evaluation of all media relations regarding the organization for public release to ensure brand consistency.

Executive Assistant

Big Team Resource Consultancy Limited
10.2021 - 05.2022
  • Systemized the CEO's calendar and directed priorities to ensure efficient time allocation for optimum performance
  • Coordinated domestic and international travel arrangements, prepared itineraries, submitted expense reports, planned logistics and reimbursed accordingly
  • Organized 25+ efficient meetings by preparing spaces and materials, documenting discussions and distributing meeting notes each week
  • Meticulously managed all correspondence from 10 investors and 4 executives with maintained confidentiality
  • Reviewed proposals, budget sheets and departmental reports, screened for errors and proficiently organized them in a filing system, expediting document retrieval by 30%.

Administrative Assistant

EduCare International Consulting Limited
10.2020 - 09.2021
  • Created a database of 4500+ customer contacts and recurring communication campaigns
  • Prepared, edited, proofread and sorted office correspondences, invoices, presentations, brochures, publications and reports
  • Provided clerical support to 32 employees by undertaking duties such as copying, supply orders, filing documents and sending memos
  • Implemented inventory control software to monitor department supplies, reducing the number of stock-outs by 88%.

Education

Bachelor of Science - Biomedical Studies

Trent University
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High School Diploma -

All Saints' College

Skills

Proficiency in the use of Microsoft Office programs (MS Word, Excel, Access, Teams, Outlook, and PowerPoint)

  • Office Management
  • File Management
  • Administrative Support
  • Spreadsheet Tracking

Honors And Membership

  • Member, Canadian Cancer Society, 10/01/22, Present
  • Young Member, New York Academy of Sciences, 10/01/20, Present
  • Member, Girl UP United Nations Foundation Community, 09/01/20, Present
  • Head Girl, All Saints’ College, 02/01/20, 05/31/21
  • Vice President, Student Body Council, 2019, 2021
  • Miss All Saints’, 10/01/19, 2021
  • Member, Global Youth Leadership and Girl-Child Foundation, 11/01/19, 09/30/20

Languages

English
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Receptionist

Starks Barber Company
10.2022 - Current

Public Relations Co-Director

Medvocate
05.2022 - 09.2022

Executive Assistant

Big Team Resource Consultancy Limited
10.2021 - 05.2022

Administrative Assistant

EduCare International Consulting Limited
10.2020 - 09.2021

Bachelor of Science - Biomedical Studies

Trent University

High School Diploma -

All Saints' College

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Timi Johnson