Summary
Overview
Work History
Skills
Timeline
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Timara Osawamick

Toronto,ON

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Personable and attentive with deep interest in wine and customer service. Possesses foundational knowledge of wine varieties and their characteristics, complemented by strong communication skills.

Overview

13
13
years of professional experience

Work History

Server/Manager

Deco
03.2019 - 03.2024
  • Managed inventory control for reducing waste and ensuring product availability.
  • Trained staff to uphold high customer service standards for increased repeat business.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Set up wine tastings to bring in business and promote special offerings.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Provided ongoing staff training on wine knowledge, resulting in improved customer service and increased upselling opportunities.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Responded to customer e-mail requests for private events, wine tasting, and other company information.

Server/Bartender/Barista

Roma
01.2015 - 12.2018
  • Delivered friendly and efficient service to ensure an optimal dining experience
  • Working many large parties and private dining events
  • Suggesting pairings of food and drink menu items
  • Keeps the chefs and managers informed of any issues that might affect quality of service or timing
  • Removed dinnerware with a practiced pacing
  • Cleaning tables, seating customers, and assisting waiters with drink orders
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Trained new FOH on menu knowledge, beverages and how to provide quality service
  • Completed side duties such as refilling condiments, cleaning, stocking and sorting linen

Server/Bartender

Paganlli’s Risotteria
01.2014 - 11.2015
  • Maintained knowledge of current menu items, garnish, ingredients and preparation methods
  • Provided wine presentations and recommendations to discerning clientele
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Be ready and willing to assist fellow servers as situations arise
  • Perform other assigned duties with the highest quality of standards

Server/Bartender

Menalon Restaurant
01.2011 - 01.2014
  • Accurately recorded orders to serve food and beverages that exceeded guest expectations
  • Effectively communicated with kitchen staff regarding customer allergies and other special requests
  • Monitoring stocks on shelves, filling to the standard and assisting with stock counts

Skills

  • Expertise in Food Pairing
  • Efficient Server Management
  • Customer-Focused Attitude
  • Excels in Fast-Paced Environments
  • Quality-Centric Customer Service
  • Knowledge of Responsible Alcohol Service
  • Wine & Party Event Management
  • Shift scheduling

Timeline

Server/Manager

Deco
03.2019 - 03.2024

Server/Bartender/Barista

Roma
01.2015 - 12.2018

Server/Bartender

Paganlli’s Risotteria
01.2014 - 11.2015

Server/Bartender

Menalon Restaurant
01.2011 - 01.2014

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Timara Osawamick