Tim SOARES
Brampton,ON
Summary
Dynamic professional with extensive experience at Onyx Fire Protection Services Inc., excelling in service coordination and client management. Proven track record in enhancing proposal turnaround and optimizing project execution. Skilled in CRM and compliance auditing, with a strong ability to foster client relationships and drive engagement.
Overview
6
6
years of professional experience
Work History
Service Coordinator - Key Accounts
Onyx Fire Protection Services Inc.
Mississauga, Ontario
12.2024 - 04.2025
- Directed service dispatch and coordination for enterprise clients, including Loblaws, Rogers, Bell, and Hydro One.
- Facilitated communication between client and technician to ensure all parties remained informed.
- Coordinated scheduling of appointments and service calls to meet client requirements.
- Maintained document management system for organized, accessible company files.
- Conducted audits of legal documents to verify compliance with established policies and procedures.
Sales Administrator
Onyx Fire Protection Services Inc.
Mississauga, Ontario
04.2023 - 12.2024
- Supported multimillion-dollar sales pipeline through proposal development and CRM management.
- Facilitated coordination among estimating, accounting, and operations teams for seamless project execution.
- Produced high-volume client-facing documentation, noticeably enhancing proposal turnaround time.
- Directed inbound leads to appropriate parties to maximize sales opportunities.
- Developed custom solutions for inspections, repairs, and documentation, ensuring low-stress client interactions throughout the year.
Residence Services Representative
Campus Living Centres
Brampton, Ontario
04.2019 - 01.2023
- Delivered front-line crisis management and support services for student housing.
- Optimized resource allocation by leading scheduling of maintenance and housekeeping operations across residences.
- Increased student engagement by 35% through creation and management of branded social media content on Instagram, Discord, and Twitter.
- Trained and mentored new hires, evaluated performance, and recommended workflow enhancements to leadership.
- Conducted nightly sales audits and processed daily general ledger transactions.
Skills
- Service coordination & dispatch
- Client Service & Account Management
- Proposal development & Document management
- Compliance auditing
- CRM (Customer relationship management)
- Project scheduling
- Social media engagement
- Microsoft and Adobe Suite
References
References available upon request.
Timeline
Service Coordinator - Key Accounts
Onyx Fire Protection Services Inc.
12.2024 - 04.2025
Sales Administrator
Onyx Fire Protection Services Inc.
04.2023 - 12.2024
Residence Services Representative
Campus Living Centres
04.2019 - 01.2023
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