Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tim Redmond

Moncton

Summary

Knowledgeable manager with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.

Overview

21
21
years of professional experience

Work History

Team Manager

Rogers Communications
05.2015 - 02.2025
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Customer Service Representative

Rogers Communications
12.2003 - 05.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate of Accounting - Accounting

NBCC
Moncton, NB

Skills

  • Customer focus
  • Goal-oriented performance coaching
  • Influencing skills
  • Effective time management
  • Strategic decision-making
  • Experienced with MS Office applications

Languages

English
Full Professional

Timeline

Team Manager

Rogers Communications
05.2015 - 02.2025

Customer Service Representative

Rogers Communications
12.2003 - 05.2015

Certificate of Accounting - Accounting

NBCC
Tim Redmond