Tim Redmond
Moncton
Summary
Knowledgeable manager with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.
Overview
21
21
years of professional experience
Work History
Team Manager
Rogers Communications
05.2015 - 02.2025
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Customer Service Representative
Rogers Communications
12.2003 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate of Accounting - Accounting
NBCC
Moncton, NBSkills
- Customer focus
- Goal-oriented performance coaching
- Influencing skills
- Effective time management
- Strategic decision-making
- Experienced with MS Office applications
Languages
English
Full Professional
Timeline
Team Manager
Rogers Communications
05.2015 - 02.2025
Customer Service Representative
Rogers Communications
12.2003 - 05.2015
Certificate of Accounting - Accounting
NBCC