Summary
Overview
Work History
Education
Skills
Timeline
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TIM PIMENTEL

WHEATLEY,Ontario

Summary

Dynamic telecommunications technician with 11 years of proven track record at Integrated Market Solutions (COGECO Connection contracted service), excelling in equipment installation and network troubleshooting. Recognized for enhancing customer satisfaction through exceptional service and technical support. Skilled in managing inventory and optimizing operations, ensuring efficient workflows while adhering to safety standards.

Overview

14
14
years of professional experience

Work History

Telecommunications Installation & Repair Tech

Integrated Market Solutions
09.2014 - Current


  • Liaison with customers, installing, activating or repairing associated telecommunications equipment such as Set-top boxes, modems, Wi-Fi, splitters, aerial and underground service wires to facilitate connectivity to the customer.
  • Experience in installing and repairing CATV, Internet, Alarms and phones. Fiber splicing and installation.
  • Diagnosed and resolved equipment malfunctions.
  • Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested.
  • Able to handle multiple computer applications, operation systems and test equipment. including: Oracle, Fort Client, VPN, Salesforce application, Service Now application, Plume application, Insight, Microsoft applications.
  • Movement of equipment and/or materials, frequent climbing of ladders, frequent lifting and pulling of telecommunication cable and conduit lift in excess of 70 lbs.

Cold Storage Forklift Operator & Inventory Clerk

John O's Food Inc.
06.2011 - 08.2014
  • Streamlined order fulfillment by accurately picking, staging, and loading products into delivery trucks using a cold storage forklift.
  • Optimized space utilization within the cold storage facility by skillfully stacking products according to company guidelines.
  • Improved inventory accuracy with consistent adherence to company policies and procedures for stock handling.
  • Reduced energy consumption through diligent monitoring of freezer doors and maintaining proper temperature levels during product handling tasks.
  • Boosted overall warehouse organization by performing regular inventory counts within the cold storage area using a forklift as needed.
  • Upheld cleanliness standards in the cold-storage area, contributing to a sanitary work environment suitable for perishable items management.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Education

High School Diploma -

Leamington District Secondary School
Leamington, ON
06-1997

Skills

  • Telecommunications equipment installation
  • Network troubleshooting
  • Technical support
  • Customer service
  • Software installation
  • Network monitoring
  • Inventory management
  • Technical diagnosis

Timeline

Telecommunications Installation & Repair Tech

Integrated Market Solutions
09.2014 - Current

Cold Storage Forklift Operator & Inventory Clerk

John O's Food Inc.
06.2011 - 08.2014

High School Diploma -

Leamington District Secondary School

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TIM PIMENTEL