Tim Lo
Markham
Summary
Dedicated surveillance professional with extensive experience in monitoring and analysis, equipped to excel in dynamic environments. Strong observational skills and analytical thinking facilitate the identification of critical patterns and potential risks, while discretion ensures confidentiality and trust. Committed to fostering team collaboration and achieving results, with a proven ability to adapt to evolving needs. Recognized for reliability, exceptional problem-solving capabilities, and effective communication that enhances operational efficiency.
Overview
4
4
years of professional experience
Work History
Surveillance Operator
Great Canadian - Woodbine Casino
01.2023 - 03.2025
- Executed monitoring of surveillance equipment, including CCTV, to maintain adherence to gaming regulations and improve overall security protocols.
- Utilized FINTRAC and AML/CTR platforms in partnership with municipal and provincial authorities to systematically report and document suspicious activities, thereby strengthening compliance efforts.
- Utilized Excel spreadsheets to systematically monitor and evaluate surveillance data, driving improvements in data accuracy and operational workflows.
- Conducted thorough investigations into suspicious activities, documenting findings for management review.
- Monitored live surveillance feeds to ensure compliance with gaming regulations and security protocols.
Loss Prevention Technician
YM. Inc.
01.2022 - 01.2023
- Conducted surveillance of customer and associate behaviors to reinforce compliance with security measures and enhance overall safety.
- Monitored activities and apprehended external theft suspects, ensuring adherence to ethical standards and improving overall compliance.
- Analyzed footage from CCTV surveillance systems during internal theft investigations to identify patterns and reduce theft occurrences.
- Operated and maintained equipment to ensure optimal performance and reliability.
Virtual Monitoring Technician
Remington Facilities Management
01.2022 - 01.2022
- Managed the operation of communication and electronic data systems, guaranteeing efficient and reliable transmission of both routine and emergency calls.
- Analyzed and monitored camera footage from various locations, ensuring prompt identification and resolution of potential risks.
- Monitored and documented security and emergency dispatch data, generating reports to enhance compliance and improve operational efficiency.
- Conducted thorough inspections, diagnosing issues and applying corrective measures to maintain operational standards.
Assistant Property Manager
55 Town
01.2021 - 01.2022
- Administered building access protocols and addressed tenant concerns, focusing on regulatory compliance and operational enhancement.
- Coordinated with contractors to implement external fixes, aimed at enhancing tenant satisfaction and maintaining property quality.
- Oversaw maintenance of BAS system and mechanical room operations to enhance system reliability and minimize downtime.
- Coordinated tenant communications and resolved inquiries to enhance resident satisfaction.
Education
IT
University of Toronto, Continuing Education
Toronto, ONPolice Foundations - Law
Centennial College
04.2012
Skills
- Efficient learner
- Attentive perseverance
- Consistent ethical behavior
- Detection software oversight
- Customer service
- Video surveillance management
- Thorough incident analysis
- Experience in monitoring for irregular behaviors
- Oversight of policy compliance
- Skilled in client communication
- Strategic issue analysis
- Meticulous attention to detail
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Surveillance Operator
Great Canadian - Woodbine Casino
01.2023 - 03.2025
Loss Prevention Technician
YM. Inc.
01.2022 - 01.2023
Virtual Monitoring Technician
Remington Facilities Management
01.2022 - 01.2022
Assistant Property Manager
55 Town
01.2021 - 01.2022
IT
University of Toronto, Continuing Education
Police Foundations - Law
Centennial College