Tim Kirk
Regina,Saskatchewan
Summary
Results-driven Hotel Manager with expertise in hotel operations management, budgeting, and financial analysis. Successfully led brand transitions and revenue-driving strategies, resulting in a 17% increase in guest satisfaction. Skilled in team leadership, vendor and stakeholder relations, and compliance management. Proficient in Microsoft Office and Adobe Photoshop.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Ramada Plaza Regina
Regina, SK
03.2025 - 09.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
General Manager
Holiday Inn Express and Suites/ Quality Inn and Suites
Regina, Saskatchewan
11.2020 - 01.2025
- Spearheaded brand transition, driving a 17% increase in guest satisfaction through strategic actions.
- Enhanced occupancy rates using revenue-driven strategies to improve guest experiences.
- Conducted daily hotel operations, guaranteeing effective staff management and exceptional service.
- Integrated rental vendor services with hotel offerings by directing financial operations.
- Controlled budgets to maximize profitability while ensuring regulatory compliance adherence.
- Oversaw implementation of training programs that greatly enhanced guest experiences.
- Managed comprehensive operations, prioritizing staff growth and service excellence.
- Achieved consistent service standards during brand transition through targeted measures.
- Worked along side ownership and union relations to ensure a safe and productive working environment
- Served in all departments during the pandemic
Assistant General Manager
Super 8 By Wyndham
Regina, SK
02.2018 - 05.2020
- Oversaw financial operations for hotel and rental vendors, maximising profitability
- Championed hotel maintenance and safety initiatives, ensuring strict adherence to health, safety, and licensing regulations
- Created and managed budgets, closely monitoring expenses
- Developed and executed strategic plans to drive revenue growth and enhance guest satisfaction
- Led successful brand transition, demonstrating adaptability and strategic foresight
- Optimised financial operations for hotel and rental vendors, maximising profitability
- Developed and executed data-driven strategies to enhance revenue growth and guest experiences
- Fostered a cohesive team environment, balancing excellent customer service with effective staff scheduling
- Pioneered innovative guest experience initiatives, resulting in measurable improvements in customer satisfaction
- Demonstrated adaptability and strategic foresight during successful brand transition
- Ensured strict adherence to health, safety, and licensing regulations
- Managed budgets meticulously, optimising expenses while maintaining high-quality service standards
- Orchestrated hotel brand transition, maintaining service excellence and boosting occupancy rates
- Implemented innovative strategies to enhance guest satisfaction by 17%
- Training requirements for new hires and onboard staff with ongoing changes
- Responsible for Payroll and Inventory
- Developed a strategy program to increase guest enrolments
- Implemented a program that brought the property to the top 100 out of 8500 properties in North America for 12 months straight
- Actively involved with setting the daily rates and forecasts to ensure the ADR/REV PAR were not only meeting targets but surpassing monthly targets and goals
- Assisting with repairs and inspections throughout the property and ensured the work was up to code and complied with safety regulations
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Used customer feedback for improving operations and building brand loyalty
- Monitored store performance and identified opportunities for improvement
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency
Operations Manager
The Hotel Saskatchewan Autograph Collection
Regina, SK
06.2016 - 02.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Housekeeping and Custodial Manager
The Banff Centre
Banff, AB
01.2011 - 05.2016
- Contributed new ideas for promotional offers and marketing possibilities to drive up revenue and bring in new business
- Ensured compliance that all licensing laws, Health and Safety and other statutory regulations were followed
- Staff Management of all Housekeeping and Maintenance employees
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
- Acknowledged outstanding staff performance to boost company morale and productivity
- Recruited and hired associates to meet business needs and requirements
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders
- Mentored staff on problem resolution techniques and provided guidance regarding company policy
- Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities
- Mentored new associates to contribute to company's positive message
- Conducted performance reviews for all direct reports; identified areas for improvement and provided feedback
- Creation and implementation of a monthly linen inventory review to ensure Associates had the correct PAR levels
- Created inventory program for Housekeepers, House Person storage areas to ensure PAR levels were maintained
- Oversaw the Guest Survey tracking sheets for Housekeeping sharing positive results with Associates and creating re-training plans for those Associates that required assistance
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Liaised between departments to facilitate smooth workflow across the organization
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
- Developed comprehensive plans for short-term initiatives as well as long-term goals
- Supported Housekeeping team of 48 with the management of 17 separate buildings that made up the resort with 364 guest rooms
- Created weekly schedules for hourly Associates within the Housekeeping Department as well as completion of department payroll
- Using property specific training techniques assisted with the training of new Associates and development of existing Associates
- Responsible for receiving and distribution of cleaning supplies to property Associates to ensure all team members had the correct tools/supplies to complete daily task assignments
- Supervised the maintenance of equipment used in custodial work, ensuring that it was properly stored and serviced when necessary
- Interacted with other departments to coordinate special cleaning projects or events
- Created detailed reports regarding the performance of the custodial staff and submitted them to upper management
Education
General Manager Ongoing Training Program - undefined
Toronto09.2024
Ontario Secondary School Diploma - undefined
Bishop Paul Francis Reding Secondary School
Milton, Ontario06.2003
Skills
- Hospitality operations oversight
- Leadership and team development
- Financial budgeting and analysis
- Customer satisfaction strategies
- Sales and strategic planning
- Marketing development
- Stakeholder engagement
- Regulatory compliance management
- Proficiency in Microsoft Office
- Expertise in Adobe Creative Suite
Languages
English
Full Professional
Leadership Abilities
Volunteer-Coaching my son's rec Baseball team
Hobbies and Interests
- MLB Boston Red Sox Fan
- Leisure-golfing
- Fishing
- Playing on a slopitch team
- Spending quality time with family and friends
Timeline
Assistant General Manager
Ramada Plaza Regina
03.2025 - 09.2025
General Manager
Holiday Inn Express and Suites/ Quality Inn and Suites
11.2020 - 01.2025
Assistant General Manager
Super 8 By Wyndham
02.2018 - 05.2020
Operations Manager
The Hotel Saskatchewan Autograph Collection
06.2016 - 02.2018
Housekeeping and Custodial Manager
The Banff Centre
01.2011 - 05.2016
General Manager Ongoing Training Program - undefined
Ontario Secondary School Diploma - undefined
Bishop Paul Francis Reding Secondary School