Tim Hines
Toronto,ON
Summary
Dynamic leader with extensive experience at OMVIC, excelling in strategic planning and process optimization. Proven track record in enhancing customer satisfaction and fostering innovation through effective team building and employee development. Adept at data analysis and performance evaluation, driving continuous improvement initiatives to achieve organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Complaints & Inquiries
OMVIC
02.2018 - Current
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Identified opportunities for process optimization through data analysis.
- Assessed employee performance against established benchmarks or targets.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Prepared presentations for board meetings summarizing key developments within the company.
- Identified opportunities for improvement in operational performance metrics.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Collaborated with senior leadership to set long-term objectives for the company.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
Inspector
OMVIC
02.2003 - 09.2005
- Evaluated the effectiveness of existing control structures related to compliance matters.
- Performed regular compliance audits and presented findings to management.
- Participated in industry forums and workshops to stay informed on compliance best practices and emerging trends.
- Updated and maintained inspection records and databases for historical reference and compliance tracking.
- Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
Education
Bachelor of Arts - Social Sciences
Mcmaster University
Hamilton, None06-1999
Skills
- Strategic planning
- Process optimization
- Data analysis
- Performance evaluation
- Service improvement
- Compliance auditing
- Team building
- Employee training
- Presentation skills
- Innovation promotion
- Risk assessment
- Sound judgment
- Process improvements
- Staff training/development
- Coaching and mentoring
Certification
- Schulich School of Business Leadership Program
- York University Certificate in Dispute Resolution
Affiliations
- Served as the Compensation Fund Administrator for OMVIC from 2005 to 2007
- OMVIC's Consumer Protection Advisory Committee from 2005 to present
Timeline
Director of Complaints & Inquiries
OMVIC
02.2018 - Current
Inspector
OMVIC
02.2003 - 09.2005
Bachelor of Arts - Social Sciences
Mcmaster University
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