Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tim Ge

West Vancouver,BC

Summary

Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.

Overview

9
9
years of professional experience

Work History

Realtor

Dracco Pacific Realty
Vancouver, British Columbia
07.2024 - Current
  • Managed client relationships to ensure satisfaction and repeat business.
  • Negotiated contracts between buyers and sellers for optimal terms.
  • Guided clients through the home buying process from start to finish.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Scheduled home viewings with potential buyers.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Generated list of properties to meet specific client needs.
  • Responded promptly to customer inquiries via phone or email regarding available properties.

Customer Support, Success, and Payments Specialist

Trainerize
03.2023 - 08.2023
  • Work Live Chats and Phone Support daily while answering support tickets via Zendesk
  • Assisted users (of different ages and backgrounds) worldwide in troubleshooting technical issues.
  • Taught users all over the world how to maximize the effectiveness of our platform to suit their business model
  • Conducted Onboarding calls and webinars
  • Constantly exceed KPIs set by management including consistently exceeding a 90% good customer satisfaction rating
  • Frequently introduced innovative initiatives to improve the team. One such example was a support ticket organization tool. This organization tool became a paramount instrument in organizing support tickets, spotting trends, and identifying which cases to follow up with
  • In November 2021, I was promoted to the Payments Specialist role within the same team.
  • The added responsibilities included dealing with all billing and e-commerce-related inquiries on our helpdesk
  • This role had me communicate sensitive areas such as billing and payouts with customers. Sometimes very frustrated customers.
  • In February of 2022, I became the Lead Payments Specialist on the team.
  • As the Lead Payments Specialist, I was responsible for the training and developing of all future Payments Specialists on the team.
  • Regularly assisted all other Payments Specialists with billing and e-commerce related customer inquiries.
  • Became the primary point of escalation for all dispute-related inquiries.
  • Handled all disputes initiated by customers on our platform
  • Spearheaded an effort to reform our refund policy. Once implemented, we immediately experienced over $3,500 in savings on monthly refunds without a drop in customer satisfaction.
  • Since I was still on the same team, there was a need to balance the Lead Payments Specialist responsibilities with those of the regular Customer Support and Success position I was initially hired for

Senior Business Development Specialist

AzureHR
10.2019 - 08.2020
  • Initially focused on the sales aspect including prospecting, contacting, and running sales meetings.
  • Eventually, I moved into a talent acquisition and administrative role.
  • Responsible for maintaining a large library of job-seeking candidates through various CRM and Excel spreadsheets.
  • Conducted initial phone screening along with first and second interviews.
  • Implemented “Setmore”, an appointment-setting app for our operations. This enabled both prospective clients and job-seeking candidates to book meetings and interviews by simply selecting from our available time slots specified on the app itself.
  • Maintained business correspondence with all (prospective and current) clients and job-seeking candidates.
  • Was the first point of contact for most accounts and all candidates. Provided customer service around the clock while constantly anticipating and meeting needs.
  • Maintained company website (Godaddy) and blog, updating multiple times weekly.
  • Successfully introduced and implemented the use of cloud storage to a team of more traditional and conservative individuals. This resulted in a dramatically improved organization and speed of document circulation.
  • Administrated Zoom meetings for executive-level members of the organization.

Lead Sales and Marketing Associate

Chinese Wellness Centre (Subsidiary of CIIX)
11.2018 - 09.2019
  • Sold Natural Health Products and CBD products over the phone, in person, and online.
  • Created and ran our e-commerce through Shopify, including website and content creation (main websites and Instagram).
  • Established and maintained an e-commerce sales channel through Shopify. The e-commerce channel eventually surpassed direct sales channels.
  • Managed all analytics (both in Shopify, Google Analytics, and Instagram)
  • Digital marketing efforts resulted in a sizable increase in sales volume (107+)
  • Consistent top sales every single month
  • Worked closely with the Regional Manager and Chief Marketing Officer for Marketing Strategy Development

Financial Service Sales Associate and Event Coordinator

CIIX Online LTD
10.2018 - 09.2019
  • Educated prospects with basic investment knowledge, built value by addressing pain points, and painted a detailed picture of how we could solve them.
  • Hosted a seminar with the highest attendance and resulted in the largest sales in the company's event history
  • Contacted new prospects through cold calls, emails, and in-person meetings.
  • Played an integral part in B2B Investor Relation Services sales
  • Managed accounts (both large and small) by delivering consistent customer service, and constantly met client needs
  • Maintained all records in CRM software and Excel documents

Business Development Associate

Federal Plastics Inc
08.2016 - 09.2018
  • Prospecting and building pipelines of new leads
  • Qualify sales opportunities and pass them on to sales managers
  • Both inbound and outbound calls and sales order processing
  • Meeting with prospective clients in California to build relationships
  • Data entry and maintenance through Microsoft Office
  • Maintained records of contact and invoices

Education

High School Diploma -

Simon Fraser University
Burnaby, BC

Skills

  • Technical support and customer success
  • Customer service and account management
  • Office administration and organization
  • B2B sales strategies
  • Event planning and management
  • Meeting facilitation skills
  • Microsoft Office proficiency
  • Google Workspace expertise
  • Video conferencing tools
  • Zendesk

Timeline

Realtor

Dracco Pacific Realty
07.2024 - Current

Customer Support, Success, and Payments Specialist

Trainerize
03.2023 - 08.2023

Senior Business Development Specialist

AzureHR
10.2019 - 08.2020

Lead Sales and Marketing Associate

Chinese Wellness Centre (Subsidiary of CIIX)
11.2018 - 09.2019

Financial Service Sales Associate and Event Coordinator

CIIX Online LTD
10.2018 - 09.2019

Business Development Associate

Federal Plastics Inc
08.2016 - 09.2018

High School Diploma -

Simon Fraser University

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