Tim Foster
Brampton,ON
Summary
Twenty plus years in the Automotive Industry with numerous awards for Performance and Customer Satisfaction. Have had numerous successes with building teams to outperform our peers and generate up to 180+% more profit to the bottom line. Change, create and improve employee satisfaction which has allowed the dealerships to tremendously grow their Customer Satisfaction which turns into a better bottom line every time.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Sales
Plaza Kia / Plaza Auto Group
RICHMOND HILL, ONTARIO
08.2022 - Current
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
- Implemented sales programs by developing field sales action plans.
- Improved CSI dramatically with a proper process and accountability
- Improved front end gross by $1600.00 per unit by replacing sales process, training and accountability to follow the process
- Improved F&I average by $450.00 by replacing this process and training on menu selling
- Train, develop and hold accountable to follow proven processes
- Implemented effective pricing strategies that increased profits while maintaining customer loyalty.
- Coached, developed and motivated team to achieve revenue goals.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
General Sales Manager
Downtown Ford Lincoln, Downtown Auto Group
Toronto, ON
03.2018 - 05.2022
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Created and finalized quotes to complete deals between company, vendors and customers
- Formalized sales process to enhance operations and promote acquisition of new customers
- Boosted team morale and overall sales volume by creating employee incentive sales contests and appropriate pay plans.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Updated and maintained dealership website and social media accounts.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
Sales Manager
Markville Ford Lincoln SVT
Markham, ON
03.2016 - 03.2018
- Sales Management My position with this company is somewhat unique as I did most of the appraisals, reconditioning and online daily pricing adjustments for our used car department ( 45 - 55 units per month ) but also heavily involved in the new car department operation ( 100 - 135 units per month )
- My responsibilities were in both new and pre-owned departments with our team of 14 sales people which included daily follow up and call backs to customers etc
- Since my arrival at this store our CSI has moved to the top our group and is being maintained on a monthly basis along with constant targets being met or exceeded.
New Car Sales Manager
Jackson Toyota
Barrie, ON
03.2015 - 04.2016
- When I started at Jacksons I took a drive in the area and found this was definitely a truck area but Jacksons did not stock trucks
- I immediately realized this was one area that we could take advantage of and we did so
- By doing this it allowed our average gross to increase immediately by $400.00+ per unit and also allowed our F&I to increase by $250.00 per unit
- Maintaining a team of 12 sales people along with constant follow up and a few replacements we moved forward with the department with additional unit and gross profits and excellent CSI.
General Manager/ General Sales Manager
Downtown Automotive Group
Toronto, ON
02.2013 - 03.2015
- Started with their Infiniti store in downtown Toronto after a few months there they purchased Avenue Nissan and I was placed there to resurrect the dealership that was failing in sales, CSI, Inventory control and a very laid back atmosphere
- After changing the entire front end staff sales started to soar
- 62% increase almost immediately and doubled GP per unit
- Went from the very bottom in CSI to the top 5
- ROI in the used car department went to 14.5%
- Service - went from 1.4 hours per R/O to 2.1
- Overall the dealership after 9 months was tracking to a $850,0000.00 turn around
- I was then asked to return back to our Infiniti store which had started to fail in my absence and refresh it.
Senior Sales Manager
Ken Shaw, Lexus Toyota Scion
Toronto, ON
01.2002 - 01.2012
- I started with KSLT in 2002 as the Sales Manager for the new car department
- After three years with the company our market share had increased by 2.5%, gross had increased by $200.00 per unit, F&I had increased by $125.00 per unit and our volume had increased by 150 units per annum
- At this point I was made Senior Sales Manager and the Financial Services now were now my responsibility along all front end staff
- At this point we revamped the process in the FS office to have a better set up for the turn over by consistently planting seeds with the customer and a 2 minute review with the FSM and sales advisor before the turn over
- With this now in effect our F&I gross now increased an additional $175.00 per unit consistently now putting our F&I department in the 800+ k per annum range
- Now with six years behind me we reworked our sales process again to better align with the customers buying habits as customers were now spending approximately 7 hours online before coming into the dealership to purchase a vehicle
- We now understood the customer had become very educated about purchasing a vehicle and had to become totally transparent with our processes
- In doing so we also started a consistent training program from an outside source to allow our team to be better trained to handle this new customer, their phone calls and especially their emails.
Sales Manager
Terrace Ford Lincoln
Burlington, Lincoln, ON
01.1998 - 01.2002
- I took the position with this company as The Lease Renewal Manager to maintain their lease portfolio working Monday to Friday 9-5
- After 18 months Ford would have a 12 month gap on its Lease Renewals and at this point I was asked to run the used car department which was making very little profit at this time
- After a couple of months I had cleaned up the inventory and replaced the 4 sales reps with 5 new people and trained this team to be quite successful
- In doing so our average gross went up by $450.00 per unit and the F&I gross went up $300.00 per unit with a volume that was now doubled
- During my 2.5 years working with my team we consistently made gross and turned the inventory every 45 days until the offer came to join KSLT
- I was also heavily involved in writing the Blue Oval Certification for the New and Used sales departments during my time with this store.
Sales Manager
Georgetown, ON
01.1994 - 01.1998
- When I accepted the position with this company I clearly understood after a few weeks in order to make a successful team I would need to replace most of the front end staff
- The gross, CSI and units per annum were below standards
- I rewrote the process for sales, F&I and CSI
- With a new team in place and new processes we started on the journey to outperform our peers and take control of our market share and CSI
- By the time 2 years had passed we were number 1 in CSI and maintained this for the following 2 years
- We now had control of our market share and also where number 1 in our area for the truck market which they had never been before
- The volume was now up 230 % along with a strong average gross per unit and in F&I
- Educatio n Pickering College.
Skills
- Advertising and marketing
- Dealership operations
- Automotive systems
- Leadership and team building
- Goal attainment
- Sales leadership
- Sales and Service planning and implementation
- Customer service and retention
- Training and coaching
- Persuasive negotiations
- Sales tracking
- Continuous improvements
- Recruiting and hiring
- Resolution-oriented
- Business Planning
- Energetic
Certification
Certified Willing to relocate: Anywhere
- Omvic License
- Whimis Certified
Education
High School Diploma -
Pickering College
Timeline
Director of Sales
Plaza Kia / Plaza Auto Group
08.2022 - Current
General Sales Manager
Downtown Ford Lincoln, Downtown Auto Group
03.2018 - 05.2022
Sales Manager
Markville Ford Lincoln SVT
03.2016 - 03.2018
New Car Sales Manager
Jackson Toyota
03.2015 - 04.2016
General Manager/ General Sales Manager
Downtown Automotive Group
02.2013 - 03.2015
Senior Sales Manager
Ken Shaw, Lexus Toyota Scion
01.2002 - 01.2012
Sales Manager
Terrace Ford Lincoln
01.1998 - 01.2002
Sales Manager
01.1994 - 01.1998
High School Diploma -
Pickering College
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