Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Tim Dunn

Burlington

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

25
25
years of professional experience

Work History

Surveillance Operator

Elements Casino Flamboro
09.2004 - 06.2024
  • Responsible for monitoring the overall security of the gaming floor, table games integrity, and site assets
  • Completed written reports and retained all video evidence associated with an incident
  • Ensured compliance with site policies and those of the Gaming Control Act of Ontario
  • Assisted in investigations conducted by the Gaming Enforcement Unit (OPP)
  • Provided customer service to patrons and staff members who needed assistance

Dual Rate Security Supervisor

Elements Casino Flamboro
08.2002 - 08.2004
  • Responsible for supervising a group of 8-15 Security Officers for a 12-hour shift
  • Assigned shift responsibilities for all officers
  • Attended to and resolved all incidents on the gaming floor in a timely and professional manner
  • Provided customer service to all patrons and staff on the floor
  • Provided medical assistance in the event of medical emergencies

Security Officer

Elements Casino Flamboro
08.2000 - 08.2002
  • Responsible for maintaining security of the gaming floor, protection of all equipment, employees, and patrons
  • Ensured patron behaviour was in compliance with various regulations such as the Liquor License Act and Gaming Control Act of 1992
  • Responsible for maintaining key controls and providing customer service
  • Provided medical assistance in the event of medical emergencies

Security Officer

Elements Casino Mohawk
06.1999 - 08.2000
  • Responsible for maintaining security of the gaming floor, protection of equipment, employee and patrons
  • Provided customer service and assistance to all patrons

Education

B.A. - Law and Criminology

Carleton University
Ottawa, Ontario

Ontario Secondary School Diploma -

Scollard Hall College
North Bay, Ontario

Skills

  • Customer Service
  • Attention to Detail
  • Video Surveillance
  • Team Management
  • Patience and concentration
  • Effective communication
  • Teamwork and collaboration
  • Task prioritization
  • Integrity and trustworthiness
  • Customer service
  • Quick learner
  • Time management

Languages

English
Full Professional

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balance

Timeline

Surveillance Operator

Elements Casino Flamboro
09.2004 - 06.2024

Dual Rate Security Supervisor

Elements Casino Flamboro
08.2002 - 08.2004

Security Officer

Elements Casino Flamboro
08.2000 - 08.2002

Security Officer

Elements Casino Mohawk
06.1999 - 08.2000

Ontario Secondary School Diploma -

Scollard Hall College

B.A. - Law and Criminology

Carleton University
Tim Dunn